Australia Job Openings

ABN Group

Customer Experience Coordinator - Medium Density

Melbourne

FULL TIME

September 2, 2024

493691

Melbourne

Administration/Support Service
Customer Service/Call Centre
Land Development/Real Estate
Procurement/Contract Management

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Full-time (Permanent)

What’s on Offer?
This is an exciting opportunity to be part of a dedicated team managing a portfolio of medium-density projects, helping to deliver the dream of home ownership in thriving communities.
You will be responsible for providing a seamless customer journey by coordinating all elements of the preconstruction workflow specific to medium-density developments, from sales acceptance through to construction, while ensuring projects meet expected timelines. You will oversee 160 customer jobs (around 70 customers), ensuring everything from finance approval to construction readiness is on track.
The role involves:

Customer support throughout the preconstruction phase of medium-density projects, focusing on administrative excellence
Ensure contracts for medium-density developments are delivered within designated timelines, including handling Housing Industry Association (HIA) contracts
Coordinate jobs by making key phone calls and sending milestone update emails, ensuring smooth communication with customers and stakeholders
Liaise with finance to secure necessary approvals and work closely with land developers to ensure projects progress
Ensure each run has achieved 70% sales before moving into the construction phase, requiring strong organisational skills and the ability to multitask under pressure
Collaborate with the broader team to confirm finance approval before proceeding with the project run

What can you bring?

Passion and enthusiasm for the building industry, particularly in medium-density developments
A strong administrative background, with the ability to manage multiple tasks and maintain organisation under pressure
Experience in handling complex, multi-unit projects with a focus on timely and accurate documentation
The ability to proactively build collaborative relationships with stakeholders, including finance teams and land developers
Tenacity when faced with challenges specific to medium-density construction
Excellent listening skills and the ability to understand customer and project needs
A sense of humour that uplifts and supports your team members

Who Are We?
ABN Group is Australia’s leading construction, property, and finance company with operations in both Victoria and Western Australia. We are market leaders across various segments, including medium-density developments, first homes, and luxury residences, all with the goal of delivering the dream of home ownership. In Victoria, you may better know us as Boutique Homes and Homebuyers Centre.
Why Work with Us?

Reward and recognition programs that celebrate you
Health and wellbeing plans that look after you, including an Employee Assistance Program
A culture of belonging where you get to be you
You get to take your career anywhere you dare to dream – you own it!
Hybrid work arrangements available to support you in work and life
Volunteer opportunities with amazing charity partners
An accessible and supportive leadership team with a clear vision and purpose
A values platform that underpins who we are and how we operate

ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work.
You must have the right to live and work in Australia to apply for this job.

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