Greece Job Openings
Patrique Mercier Recruitment Nordic
Slovak Speaking Technical Support for streaming service - Athens, Greece
Athens
FULL TIME
November 8, 2024
Responsibilities:
- Deliver outstanding technical support to Slovak-speaking customers via phone, email, and chat.
- Troubleshoot and resolve a variety of streaming-related issues effectively.
- Guide customers through the setup and use of the streaming service, providing clear instructions.
- Document customer interactions and solutions accurately in the support database.
- Collaborate with team members to enhance service delivery and customer satisfaction.
- Monitor and identify recurring issues, escalating them to the appropriate teams for further action.
- Fluency in Slovak (both spoken and written) is essential, along with good English proficiency.
- Previous experience in technical support or a related customer service role is preferred.
- Strong troubleshooting and analytical skills.
- Excellent communication skills with a customer-centric approach.
- A passion for streaming services and technology.
- Ability to work effectively both independently and as part of a team.
- Familiarity with customer support software or CRM tools is a plus.
- Private Health Insurance
- Training & Development
- Performance Bonus
- 2 Extra Salaries Per Year
- Fully Paid Training
- Great Salary
- Fully Paid Relocation Package ( flight, transfer and hotel )
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