Position: Technical Customer Support
Location: Thessaloniki, Greece
Employment type: Full-time


DUTIES AND RESPONSIBILITIES:

• Interact with users through various channels (via email, phone, and chat)
  
• Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
• Troubleshoot technical questions including software, hardware, and logistic questions
• Escalate complex issues and provide context to the reason for the escalation.

REQUIREMENTS:

• Native/fluent in German, both oral and written. Fluent in English (at least C1 level)
• Previous experience in customer facing role (B2B or B2C)
• Basic coding understanding with the ability to read the code
• Prior experience in multi-channel customer support
• Excellent communication skills (both oral and written)
• Demonstrated ability to work through complex technical problems
• Strong attention to detail
• Working schedule: Monday to Friday, 09 AM - 06 PM.

BENEFITS:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Referral program
• Relocation support
• Guidance and tools to reach your full potential.