Asia World-Expo is a world-class exhibition, convention and events venue offering over 70,000 square metres of rental space. With 10 state-of-the-art, ground-level and column-free halls including the Asia World-Arena - the biggest purpose-built indoor seated entertainment arena in Hong Kong with a maximum capacity of 14,000; the Asia World-Summit - Hong Kong's largest indoor conference and banquet venue that seats 700 to 5,000 persons; and the Runway 11 - the venue's latest conference and function hall for 500 to 3,800 guests, Asia World-Expo is Asia's only column-free, ground-level exhibition, convention and events venue which is fully integrated with the World's Best Airport, Hong Kong International Airport (World Airport Survey by Skytrax).

The complex is located at the centre of an extensive and efficient air, land, and marine transport network which connects Hong Kong to China's Pearl River Delta and the world's business capitals. It is ideally suited to hosting world-class exhibitions, conventions, concerts, sports, and entertainment events.

Responsibilities:
Frontline Operations

Provide efficient and quality day-to-day operations of the Customer Services / Helpdesk, Office Reception and Concierge Desk for Luggage Services as well as providing Event Support
Handle customer enquiries and complaints via CS hotline, emails and a complaint management system in a professional manner
Conduct and follow up customer surveys
Monitor performance of service contractors
Assist in VIP escorting, when required
Assist in preparing the concert related ticketing documents
Perform any ad-hoc assignments as required

Administrative Support

Communicate closely with internal parties/ external stakeholders. Plan, implement, organize and monitor all resources deployment to support the event

Prepare materials to support events

Operate and monitor the online registration and ticketing system

Maintain smooth operation of service ordering system, including but not limited to data entry and filing

Perform any ad-hoc assignments as required

Requirements:
Bachelor’s degree in Business Administration, Hotel and Hospitality Management or relevant disciplines
Minimum 2 years of relevant experience in Customer Services; prior experience in Public Relations, Hotel or Hospitality Management disciplines is an advantage. With knowledge and experience on ticketing skill is an advantage
Excellent communication, interpersonal skills and customer oriented
Good command of written and spoken English and Chinese, and Mandarin is a plus
Proficient in Microsoft Word, Excel, Power Point, Outlook and Chinese word processing
Able to work under pressure to meet tight timelines and multi-task
Shift duty and irregular duty hours are required during events

Interested parties please send your full resume stating present & expected salary to HR Department by email to [email redacted, apply via Company website]

Personal data collected will be used for recruitment-related purpose only.

Asia World-Expo Management Limited is an equal opportunities employer.

Full-time,Permanent