Hong Kong Job Openings
Iron Mountain Hong Kong Limited 鐵山香港有限公司
Customer Success Representative
Tsim Sha Tsui
FULL TIME
September 1, 2024
Communicating on a regular basis and nurturing the relationship to meet or exceed our customer’s evolving needs and allow us to provide solutions for all of their physical and digital asset management requirements.
Duties:
1. To maintain business relationship with existing customers by contacting the customer on a regularly basis to improve customer service satisfaction.
2. Contract archiving and contract renewal.
3. Interact with operation, sales, finance (contract process) departments for following up company procedure to enhance clients’ satisfaction.
4. Handle clients enquiries on a professionally, timely and efficiently and follow up customer service complaints
5. Support Sales team on government bidding and SFDC maintaining.
6. Accurately complete global/local reports, the supplier information form, annual audit report and other relevant reports.
7. Identity new opportunities through relationship building and issue resolution
Qualifications:
1. Bachelor degree with over two years B2B customer services or sales work experience is essential.
2. Capable of using Microsoft Office and Google. And, not afraid of engaging various systems
3. Must be a self-starter, and extremely motivated, effective to perform.
4. Possess sophistication and poise to work with high-level contacts.
5. Must possess excellent customer service skills, excellent organization and problem solving skills.
6. Serious work attitude, rigorous and responsible, with a strong sense of responsibility.
工作類型: 全職, 長工
時間：
- 星期一至星期五
- 牙科保險
- 有薪年假
- 醫療保險
- 年終獎金
- English (必要條件)
- Cantonese (必要條件)
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