Top tier MNC with long establish track record currently looking for an IT Support Analyst to join Hong Kong office and work closely with Senior Management.

Summary
Acting as a face for our Digital/IT team, this role is a key point of contact for end users for IT incidents and service requests. The role manages incidents and requests through to completion, escalating and communicating with internal and external parties as needed.
Key Roles and Responsibilities
Handling Incidents, Service Request and Identifying Trends
Take ownership of incidents and service requests ensuring successful completion within the SLA (Service Level Agreement)
Maintain and develop knowledge and skills to facilitate this process
Proactively Identify repeat issues or service risks and aid in prevention improving our customer service, internal processes and operations
Managing Vendors & Finances
Obtain quotations, manage the purchasing and invoicing for IT equipment and licenses obtaining the best value for the organisation
Manage IT assets through their lifecycle from purchase to disposal
Teamwork & Sharing Knowledge
Share knowledge aiding team colleagues and our customers
Create knowledge articles for the self-service portal
Supporting IT Infrastructure and systems
Job Experience, Functional Knowledge and Qualifications
ESSENTIAL
Good working knowledge of Desktop/Laptop and Operating System (Windows/ Mac OS) support
Excellent communication skills in both written and spoken English
Microsoft Office 365 Suite knowledge in particular Administration, Teams, Outlook and Sharepoint
Strong customer focus - identifies needs and finds solutions to meet them
Hands-on experience of dealing with Meraki/Cisco or other next-gen firewalls
Experience with IT asset management and automation tools such as Desktop Central
Audio-Video/Video Conferencing support
DESIRABLE
Industry certification in: Microsoft MCSE, Microsoft 365, AWS (Amazon Web Services), Security, or ITIL
Project Management – running small-scale projects from inception to completion using good project management practices