Hong Kong Job Openings
DHL Express
Multi-Channel Executive
FULL TIME
September 23, 2024
(24009Q8)
Reporting to Telemarketing Manager, you will be responsible for handling customers account cases, re-qualifying potential leads as well as executing projects that to drive lead acquisition and team performance.
Responsibilities:
YOUR PROFILE
We look forward to receiving your application!
Personal Information Collection Statement pertaining to Recruitment
All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.
You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com
Posting Legal Entity DHL Express (Hong Kong) Limited
Hong Kong, SAR China-Hong Kong-Hong Kong | Full-time | Permanent | Mixed Shift
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Working Location: Ngau Tau Kok
Reporting to Telemarketing Manager, you will be responsible for handling customers account cases, re-qualifying potential leads as well as executing projects that to drive lead acquisition and team performance.
Responsibilities:
- Achieve business targets and KPIs, relevant to provide account services to customers, sales lead generation and revenue
- Handle inbound calls from hotlines’ referral and make outbound calls to potential customers
- Assist in customer account setup and provide product introduction
- Make outbound calls to new customers acquisition & business and product promotion
- Acquire customer information, business profile and potential through call enquiry
- Provide quotes and issue contract for customers whenever necessary
- Record all customers’ information and business activities in CRM system
- Lead, handle & support business promotion, program and project as assigned
- Drive improvement in lead acquisition and team performance
YOUR PROFILE
- Diploma holder or above with minimum 1 year experience in sales or customer service. Bachelor degree holder with less experience will also be considered
- Good interpersonal, communication and telephone handling skills
- Analytical skill is a plus to drive performance & result
- Sales and results-oriented, pro-active, self-motivated and possess a positive work attitude
- Able to work in a dynamic environment
- Good command of written and spoken English and Chinese (Cantonese and Mandarin)
- Proficient in MS Office, especially Excel and Word
OUR OFFER
- Strong career support in an international environment
- Great culture and colleagues
- Multifarious benefit program
We look forward to receiving your application!
Personal Information Collection Statement pertaining to Recruitment
DHL Express (Hong Kong) Limited / DHL Aviation (Hong Kong) Limited (“DHL”) is committed to protecting and respecting your privacy in accordance with the Personal Data (Privacy) Ordinance of Hong Kong (the “Ordinance”) and DHL’s Personal Data Protection Policy (the “Policy”) at https://www.dhl.com/hk-en/home/footer/local-privacy-notice.html
By proceeding to respond to this recruitment advertisement, you consent that we may use, retain, process, transfer or otherwise handle the personal data that we collect from you for recruitment, application processing, assessment and communication purposes (including any other purposes directly related thereto) in accordance with the Policy.
All personal data of unsuccessful applicants will be retained for future recruitment purposes for a period of not more than two (2) years after which such data will be destroyed.
You have the right at any time to make a data access or correction request concerning your personal data held by us. In addition, you may request us to delete your personal data that is no longer required for the relevant purposes which you have given consent. Should you wish to exercise such rights or have any question in relation to your personal data or the Policy, please contact our Human Resources Division in writing at jobs@dhl.com
Posting Legal Entity DHL Express (Hong Kong) Limited
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