Job Responsibilities:
Provide quality service through phone calls and emails aligned with the company's vision, mission, and essential values
Manage day-to-day premium collection and refund tasks, including processing premium refunds to customers through cheque or credit card, and locating settlements
Collaborate with team leaders and managers to identify operational issues, driving efficiency and continuous improvements
Ensure a high-quality experience for both internal and external parties
Adhere to all related standard operating procedures and perform tasks accordingly

Job Requirements:
Higher Diploma holder or above with at least 3 years of relevant work experience in insurance industry, preferably in Customer Payment Team
Excellent communication and interpersonal skills
Proficiency in both spoken and written English and Chinese
Good PC skills including MS Word, Excel, Power Point and Chinese Word Processing
Ability to work under pressure and self-motivated
Supportive team player who welcomes change and appreciates feedback
Flexible to perform overtime duties based on operational needs

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Full-time