Heat Merchants Group trades in 42 outlets around Ireland as Heat Merchants and Tubs & Tiles. The group has 30 Heat Merchants branches and 12 Tubs & Tiles showrooms supported by a central warehouse and distribution hub based in Athlone, Co Westmeath.
An exciting opportunity has opened up for an IT Support Analyst to join the IT Department at their Business Support Offices in Athlone, Co Westmeath
BENEFITS:

• Competitive remuneration
• Bonus Scheme (Performance related)
• Monday to Friday role
• Employer Contribution to pension scheme
• Company sick pay benefit scheme
• 21 days annual leave increasing to 25 days with length of service
• EAP (Employee Assistance Programme)
• Wellness initiatives
• Life cover
• Store discount
• Further education support
• Career progression

Overall purpose of role:
To contribute to the successful operation of the helpdesk and IT function within the business.
JOB SPECIFICATION
Key Responsibilities:

• Deliver technical support to the business from within a service desk environment.
• Provide support for Windows and ERP software.
• Offer hardware support for desktops, laptops, and peripheral devices.
• Ensure compliance with corporate security policies.
• Provide technical assistance and problem resolution to internal customers via phone, email, and web.
• Diagnose and resolve issues reported by internal customers.
• Occasional travel throughout Ireland may be required.
• Perform any other duties as reasonably assigned by management that align with your skills and capabilities.

Please note that the above list is not intended to capture every detail of your role but the main areas of responsibility.
PERSON SPECIFICATION
The following criteria will be used in the selection process. Only those applicants who meet the essential criteria will be shortlisted for interview. The Company reserves the right to initially shortlist those candidates who meet both essential and desirable criteria.
Essential

• Relevant IT qualification or Comp TIA A+
• Enjoy identifying and resolving problems
• Be highly organized and efficient
• Be service minded and helpful
• Be enthusiastic about learning new technologies
• Ability to work independently and as part of a team, with a strong sense of responsibility and initiative
• Full Drivers License

Desirable

• Working knowledge of Kerridge K8 systems or similar ERP systems

ADDITIONAL INFORMATION:
Interested applicants should send their CV and a cover letter clearly outlining how they meet the requirements through this platform.
Company Values:
All our people are encouraged to live and breathe our core values, which means taking care of and being responsible for the safety, health and wellbeing of their colleagues and working together to provide exceptional service to our customers. It also means being part of a culture in which we nurture potential so that of others can be fully reached. We achieve this by always treating everyone with fairness and respect whilst working to have a positive impact on the communities we serve.
Heat Merchants Group is an Equal Opportunity Employer
Job Types: Full-time, Permanent
Additional pay:

• Performance bonus

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• What relevant qualification(s) do you possess?

Experience:

• Support Technician/Analyst: 1 year (preferred)

Licence/Certification:

• Full Driver's Licence (required)

Work authorisation:

• Ireland (required)

Work Location: In person
Application deadline: 11/10/2024