Job Title: Quality and Clinical Risk Manager
Department: Quality Department
Job Type: Specified Purpose Contract - 12 months
Hours: 37 per week (Full-Time)


Blackrock Clinic is the leading and longest established private hospital and clinic in Ireland. Since it opened in the mid-1980s, the clinic has consistently built an unparalleled reputation in new high-tech surgical procedures, medical treatments, and ground-breaking diagnostics.


Blackrock Clinic is now part of Blackrock Health private hospital group along with the Hermitage Clinic, Galway Clinic, and Limerick Clinic, some of the most advanced hospitals in Irish private healthcare. As a JCI accredited hospital, Blackrock Clinic is a progressive and pioneering hospital in which care for the patient is central to everything we do.


ROLE PURPOSE
To lead, advise and manage (where appropriate) the development and implementation of Quality, Risk and Patient Safety structures and processes in the Hospital. To provide a high quality clinical risk and safety management service by ensuring patient safety is always a priority at the core of providing services. Support the hospital in the development and management of efficient, adequate quality processes, procedures and systems and the delivery of quality improvement programmes.


KEY RESPONSIBILITIES
Risk Management

• Collate, analyse and interpret incident data, identifying trends on aspect of quality risk and safety and generate reports on findings.
• Lead on Hospital Quality Initiatives to reduce clinical risks identified by incidents and near misses.
• Make and present recommendations to improve patient safety within the Hospital and ensure that these are followed through.
• In collaboration with Clinical Leads and Department Managers, identify and escalate risks for inclusion on the corporate risk register as appropriate
• Advise and support the Hospital on clinical risk & safety management development, embedding and implementation at senior level.
• Promote and support the implementation of open disclosure through staff education, training and support.
• Oversee the review and investigation of Serious Reportable Events and Serious Incidents, which includes preparing reports, advising the Executive Management Team of recommendations and ensuring the timely initiation and completion of Root Cause Analysis (RCA) Reviews.
• Implement the application of recommendations arising from completed RCA reviews. Report progress at the appropriate committee meeting(s) and feedback to the relevant external agencies as necessary.
• Ensure the risk management database reporting function is timely and summarised reports are produced for departmental, hospital and group committee meetings.

Quality Management:

• Collaborate with the clinical auditors to develop, modify, promote and co-ordinate clinical audits, identifying gaps and putting quality improvement programmes in place to address these gaps.
• Identify, promote and co-ordinate agreed quality improvement initiatives, lead on the education of staff regarding audit and development of quality improvement initiatives.
• Assist in the hospital accreditation survey process, lead on maintaining JCI accreditation and supporting achievement of other relevant quality standards and data requirements as appropriate
• Policy Development and monitoring of compliance as appropriate
• Maintaining records and systems necessary to fulfil policy including those containing confidential information
• To act as a resource to staff on issues related to quality improvement developments
• Responsible for continuous professional development of all new developments within the area of Quality & Risk/Accreditation in line with best practice in healthcare and continuous improvement
• To promote and support Best Practice within the Hospital leading by example to sustain a quality culture

General Expectations

• Adhere to Human Resource policies as set out in The Blackrock Clinic Employee Manual.
• Cooperate and take part in the Blackrock Clinic Mission Statement in dealing with patients and clinic staff members.
• Comply with policies and procedures at Blackrock Clinic as regards Health & Safety, Accident and Incident Reporting, Complaints Procedure, Fire Policy and Evacuation.
• Maintain strict confidentiality regarding all patients and activities of Blackrock Clinic.
• Present a professional appearance and conform to the dress, hygiene and infection control policies of the clinic.

Qualification and Experience

• Clinical experience essential- hospital or healthcare industry.
• Excellent analytical skills to enable analysis, interpretation of data and data extraction from multiple data sources.
• Experience in identifying, collecting, collating, analysing and presenting data essential
• The ability to evaluate complex information from a variety of sources and make effective decisions.
• Significant experience in effective operational problem solving utilising an inclusive approach which fosters learning and self-reliance amongst teams.
• Ability to think and act strategically and develop practical, innovative and creative solutions to the management of organisational issues and complex problems.
• Experience in regulatory and compliance with all aspects of local and national legislation/regulation, national and international best practice standards relating to the quality function
• Advanced Microsoft skills desirable
• Strong knowledge and experience with SOPs and audits
• Experience working in high confidence essential
• Experience working within multi-disciplinary teams in Healthcare / Risk or Quality Management at level 7 (or higher) essential and MSc desirable

Why work at the Blackrock Clinic?
At the Blackrock Clinic, we are passionate about our people and believe in their development and growth. As a member of the team you can benefit from:


Competitive salary
Onsite parking
Pension
Annual bonus*
Discounted cafe
Sports and Social club
Employee Assistance Programme
Discounted onsite pharmacy


Please Note:
Job descriptions are a reflection of the present service requirements and may be subject to review and amendments to meet the changing needs of the service. Please note that we reserve the right to close this vacancy early if sufficient applications are received.

Blackrock Clinic is an Equal Opportunities employer, and we are committed to creating an environment that promotes equality and dignity at work.


Blackrock Clinic is committed to providing reasonable accommodation when needed. Please advise if you have particular requirements, so that we can look into arranging reasonable adjustments to the recruitment process. You can contact us at recruitment@blackrock-clinic.com


It is essential that you have valid work permission for the Republic of Ireland to take up employment for this position, or in the case of critical skills, you must be eligible for a work permit.