Malaysia Job Openings
Pride Professional Sdn Bhd
Air Customer Service Specialist
FULL TIME
October 20, 2024
Our client is a leading International Freight Forwarding MNC, located in Bayan Baru. Currently seeking air-logistics talent to support their business expansion.
- Keep the pulse of customer satisfaction.
- Respond to customer’s inquiries in a timely manner. Take the lead as a first PIC for customers
- Work with internal and external customers to create an exceptional customer service experience
- Manage key account/VIP customer expectations
- Work with internal and external customers for Corrective and Preventative Actions
- Help craft and create KPI customer specific reporting and scorecards
- Process customer orders and routings
- Build and maintain rapport with customers to fulfil their requirements
- Process customer orders
- Coordinate air freight shipments and transport arrangement
- Book service with co-loaders for import/export operations
- Prepare billings
- Import/export permit declarations and customs clearance
- Liaise and source for the cargo space with different airlines to plan the flights to destination
- Work with internal customers on process improvements
Pay: RM3,000.00 - RM5,000.00 per month
Benefits:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
- Afternoon shift
- Day shift
- Rotational shift
- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus
- Air Customer Service Operation: 1 year (Required)
- English (Preferred)
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