Malaysia Job Openings

Telecontinent Sdn Bhd

Customer Service - Email (Berjaya Times Square)

Kuala Lumpur

FULL TIME

October 9, 2024

Requirements
  • Able to start on 11 November 2024
  • Min. STPM/Diploma holders (fresh graduates) are also encouraged to apply
  • Good command in English and Bahasa Malaysia (read, written, and spoken)
  • Computer literate with basic knowledge of MS Office applications,
  • Pass pre-phone interview & written assessments
Responsibility
Responsibility
  • Able to handle incoming customer enquiries over the digital channels (e.g. Emails, Facebook, Twitter, etc.) or handle walk-in customers by providing accurate, efficient, and quality service.
  • Willingness to take responsibility and be accountable to handle customer issues in a professional and courteous manner;
  • Possess reasonably strong analytical skills to identify cause of problems and recommend solutions; ability to manage complaint and irate customers.
  • Ability to work under pressure and with minimum supervision;
  • Ability to multi-task and with good attention to detail;
Working Days
  • 5 working days, 2 rest days (can be on weekend or weekdays)
Working Shift
  • Morning
-8:00am-5:00pm
-9:00am-6:00pm
  • Evening
-1:00pm-10:00pm
-3:00pm-12:00am
Remuneration Package
  • Basic salary: RM2,150.00 (Fixed)
  • KPI allowance: Maximum RM1000.00 (performance based)
  • Shift allowance (depends on working shift)
  • OT allowance (If applicable)
Location: Level 10, Berjaya Times Square, Jalan Imbi Kuala Lumpur
Benefits
  • Annual Increment (Based on performance)
  • Annual Bonus (Based on performance)
Additional Benefits
  • Training Provided
  • Allowance Provided
  • 5 Working Days
  • Staff Activities
Job Type: Full-time
Pay: RM2,150.00 - RM2,300.00 per month
Schedule:
  • Rotational shift
Application Question(s):
  • Able to start on 4 March 2024?
Education:
  • STM/STPM (Preferred)
Experience:
  • Customer Care Specialist: 1 year (Preferred)
Language:
  • Mandarin (Preferred)
  • Bahasa (Preferred)
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