Netherlands Job Openings
DP World
Business Support Operations Analyst
Tilburg
FULL TIME
October 9, 2024
About the role
How you will contribute
- Internal and External Reporting (report/monitor SLA’s, (K)PI’s, quality metrics, efficiency control, MBR and QBR) to ensure best in class performance in term of cost and service is achieved.
- Internal and External communication regarding Business Support Control measurement, such as: score cards, specific customer analysis, customer reporting.
- Provide support the individual team members and other parties in an effective manner whilst remaining approachable and flexible to facilitate the achievement of personal & overall DP World goals.
- System, Customer and Vendor reconciliation and Root Cause Analysis.
- Provide back up and support to the Manager and to represent him/her in periods of absence (sickness, holiday, business meetings etc.) when required.
- Maintain Master Data and Business Intelligence.
- Support Training (including setup, maintain training material), Coaching, UAT and Projects.
- Create, Maintain and Control Documentation (process descriptions, work instructions). General support of our Manufacturing operations – monitor operations while updating customer information, with the main goal to meet set SLA’s and demanding quality standards. Report operational and technical issues without any delays using Jira (system).
-
- 2 years' experience in a logistics or manufacturing environment, preferably in Customer Service Control.
- Diploma from secondary vocational education (MBO or MBO+) or higher.
- Proper knowledge of MS Office applications -particularly Excel and warehouse management systems (WMS) is a plus.
- Understand data, Marco's in Excel, formula's, coding.
- Minimum of 1 year experience in Power BI, if you have experience with Click, this is a plus.
- Good communication and relationship building skills in English (spoken, reading, writing).
- Ability to work under pressure and work with changing priorities & deadlines.
- Process thinking and ability to translate improvements in actions and act as ambassador promoting these changes within the team.
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