Selection Process Nº: 194020-6
Salary: €47 658 per annum (full-time basis – salary pro-rata) excluding vacation allowance
Contract Type: Fixed term, part-time (Job Share – 50% - 18.75 hours per week)
Term Details: This position is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in Netherlands. Initial fixed-term contract of 12 months with possibility of extension or to become indeterminate
Job Function: Administrative
Classification: LE-A2
Location: Embassy of Canada in The Hague, Netherlands
Number of Vacancies: 1
Closing date for application: 11 November, 2024 at 23:59 UTC/GMT +1:00
About the Embassy of Canada to the Netherlands
Located in The Hague, the Embassy of Canada to the Netherlands plays a crucial diplomatic role in advancing Canadian interests in the Netherlands and at Hague-based international organizations while fostering strong bilateral relations, facilitating trade and investment opportunities, providing consular services, and promoting cooperation across various fields.
Summary of Duties
Under the general supervision of the Counsellor (Management) and Consul and supervision of the Consular Officer this position may include but not limited to:

• Provide services on behalf of all programs of the Embassy, which include operating the switchboard, welcoming visitors, providing general information, responding to a wide range of enquiries and controlling physical access to the mission.
• Provide mail services to the mission including receiving, sorting, screening and recording incoming and outgoing mail and preparing monthly statistics.
• Provide support to the Consular Section in the absence of dedicated program staff or during periods of high demand as Consular Assistant Backup.
• Provide administrative and logistical support to all programs on various thematic such as security, emergency preparedness, events, transportation, etc.
• Liaise as needed and required with local service providers.

Area of Selection:
Open to applicants who are legal residents or citizens of the Netherlands with the right to work, who meet all of the essential requirements stated below, and whose applications are received by the closing date.
Please note that the Embassy of Canada to the Netherlands does not sponsor work authorizations directly or indirectly.
The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.
ESSENTIAL QUALIFICATIONS
Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.
Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.
*Language will be assessed further during the process.
Education:
Candidates will be required to provide proof of the completion of their education.

• MBO-4 or HAVO or high school diploma or higher from a recognized post-secondary education institution.

Language:

• Fluency in English (reading, writing, comprehension, and speaking)
• Fluency in Dutch (reading, writing, comprehension, and speaking)
• Basic knowledge of French (comprehension and speaking)

Experience:

• Working experience* as a receptionist or as an administrative assistant providing services to external and/or internal clients in person, by telephone and electronically
• Experience working in a team providing client service.
• Data entry experience* on varied informatics supports and applications including Microsoft Word, Outlook and Excel

* Experience means at least two (2) years of work experience within the past ten (10) years with a minimum of one (1) year of continuous experience in the same position
RATED REQUIREMENTS
The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.
Knowledge:

• Working knowledge of standard office suite software application (Microsoft Office - Word, Excel, Outlook Mail) and collaborative tools as well as internet research skills.
• Knowledge of general office principles such as: preparing correspondence for external or internal clients, monitoring general mailbox and courier services, monitoring an online booking system, and/or calendar and/or agenda, maintaining an effective filing system.
• General knowledge of Canada and the Netherlands

Competencies/Abilities:

• Adaptability and flexibility
• Attention to details
• Autonomy and initiative
• Client focus
• Effective interactive communication – oral and written
• Interpersonal skills, tact and discretion
• Professional integrity, values and ethics
• Team-work and co-operation
• Ability to prioritize and meet deadlines

Asset Qualifications:
Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Experience working on Passport, citizenship, immigration or consular matters
• Experience working at an Embassy or International Organization
• Experience working with the Government of Canada
• Fluency in French (reading, writing, comprehension, and speaking)

Organizational Needs:
The selected candidate must be willing to work overtime and provide surge capacity during office hours, sometimes on short-notice, to replace his/her colleague receptionist or act as back-up for the consular assistant during annual leave, absences or emergencies.
Operational Requirements:

• Hours of work: minimum 18.75 hours per week. Hours may sometimes be higher when replacing colleague receptionist during annual leave, absences or emergencies
• Willingness and ability to work overtime occasionally after normal working hours or to cover holidays and absence
• Willingness to undergo training
• Requirement to work directly with the public including with Canadians in distress
• Available to start as soon as possible

Conditions of Employment:
Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.
- Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
- Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.
- Additional Comments

• VOG (Verklaring Omtrent het Gedrag)
• Passport or national ID card
• Certificate of Canadian Citizenship (if applicable)
• 1 x recent passport photos
• Certificate(s) of employment/letter(s) and references
• School certificates/diplomas

How to Apply
You must submit your application using the "Apply online" function. Only applications submitted via Vid Cruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.

• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV. Please only include information relevant to the vacancy as requested in the job poster.
• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a . This document may be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-LDN@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in Dutch, English and French.
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates who succeeded all of the assessments.
• Please note that the Embassy of Canada to the Netherlands does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-LDN@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to the Netherlands which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.

Job Type: Part-time
Pay: From €47.658,00 per year
Expected hours: 18.75 per week
Work Location: In person