Netherlands Job Openings
ITSync
Customer Journey Expert – Inlife
Bunnik
FULL TIME
October 31, 2024
To support further growth and stay ahead in a rapidly digitalizing market, the Factor10 program was launched to transform Com Fin’s IT landscape, enhancing digital customer and employee journeys. This transformation includes building new interfaces, integrating with ING business banking, and developing new products aimed at the SME segment.
About the role – customer journey expert inlife
As a customer journey expert (CJE) in the Factor10 program, you will work within the newly-formed Infite team to enhance the digital customer journey on a dedicated platform, "One Web." You’ll play a key role in creating new screens, interfaces, and user experiences tailored to the needs of small and medium enterprises (SMEs). In collaboration with UX designers, you’ll analyze and improve customer interactions across digital touchpoints, ensuring a seamless experience for business banking clients in both the Netherlands and Belgium.
Responsibilities:
- Act as the bridge between business, UX/UI, and IT teams, aligning stakeholder needs with project deliverables.
- Gather requirements from stakeholders, manage expectations, and ensure effective communication across teams.
- Collaborate with UX/UI teams in designing the customer journey in Figma.
- Define required features for target solutions and coordinate with product owners to align on priorities.
- Prepare, create, and refine user stories for the squad, including acceptance criteria.
- Test and approve delivered stories, ensuring quality standards are met.
- Monitor customer behavior and proactively enhance the customer experience.
Skills and qualifications
We are looking for a team player with excellent problem-solving skills who can drive projects from concept to execution. Additionally, you:
- Are analytical and make data-driven decisions.
- Can separate primary issues from secondary ones, translating complex cases into actionable changes across the commercial finance chain.
- Define project principles, requirements, and visualize process designs to support change.
- Possess a drive to get things done.
-
Familiarity with tools such as:
Adobe Analytics
Figma
Azure Dev Ops
Bloomreach - Proven experience as a business analyst, process/business/IT consultant, or product manager in the financial industry.
- Knowledge of APIs and interfaces, as you will work with both front-end and back-end teams.
- Background in business lending and experience within commercial finance is highly desirable.
- Professional experience within a Dutch bank is a must.
- Fluent in both Dutch and English.
What we offer:
- Initial 12 month contract assignment with option to extension (up to three years)
- 36 hour work week
- Salary range: €4.240,00 - €6.000,00 gross per month (excl. holiday payments & 13th month)
- Holiday pay and 13th month
- Full pension according to Dutch temp labour CLA
- Hybrid working (on/off-line in the office)
New Job Alerts
TLD EUROPE
After-Sales Service Technician Senior M/F
Amsterdam
FULL TIME
November 15, 2024
View Job Description
Baker Tilly (Netherlands) N.V.
Senior Manager MKB Accountancy
The Hague
FULL TIME
November 15, 2024
View Job Description
OCI Global
Senior Accounting & Reporting Specialist
Sittard
FULL TIME
November 15, 2024
View Job Description
Baker Tilly (Netherlands) N.V.
Director MKB Accountancy
The Hague
FULL TIME
November 15, 2024
View Job Description
Vanderlande Industries
Graduation: Categorization and Classification of Software Applications in an Automated Warehouse Platform
Veghel
FULL TIME
November 15, 2024
View Job DescriptionLooking for similar job?
Concentrix
English-speaking Customer Service Representative Social Media Support – 100% Work from home
Amsterdam
FULL TIME
August 12, 2024
View Job Description
SAP
Solution Advisor Associate - SAP Academy for Customer Success - NETHERLANDS (Hybrid)
Den Bosch
FULL TIME
August 26, 2024
View Job Description
Amazon.com
Customer Service Associate - bilingual Dutch and English (work from home)
FULL TIME
August 6, 2024
View Job DescriptionBSBV
Customer Support and Warehouse Assistant
Amsterdam
FULL TIME
July 30, 2024
View Job DescriptionTrials24
Freelance Medical Customer Service Representative – Netherlands
FULL TIME
August 27, 2024
View Job DescriptionSee What’s New: ITSync Job Opportunities
ITSync
Test Automation Engineer (Payments)
Amsterdam
FULL TIME
November 8, 2024
View Job Description
New Job Alerts
TLD EUROPE
After-Sales Service Technician Senior M/F
Amsterdam
FULL TIME
November 15, 2024
View Job Description
Baker Tilly (Netherlands) N.V.
Senior Manager MKB Accountancy
The Hague
FULL TIME
November 15, 2024
View Job Description
OCI Global
Senior Accounting & Reporting Specialist
Sittard
FULL TIME
November 15, 2024
View Job Description
Baker Tilly (Netherlands) N.V.
Director MKB Accountancy
The Hague
FULL TIME
November 15, 2024
View Job Description
Vanderlande Industries
Graduation: Categorization and Classification of Software Applications in an Automated Warehouse Platform
Veghel
FULL TIME
November 15, 2024
View Job Description