Netherlands Job Openings

Axiom Software Solutions

Functional Manager

Utrecht

September 11, 2024

Job Description
Position: Functional Manager
Location: Utrecht, Netherlands (Hybrid 2 days onsite a week)
Duration: 6-12 Months Contract
Dutch-speaking required
NOTE: Interview will be in Dutch language only.
Job Description:
Together with colleagues from the scrum team, you are responsible for the daily management activities In the event of incidents, you are the linchpin who directs the supplier and communicates with users You help to further improve the management processes You ensure that documentation on the operation of functionality and management processes is in order You perform test activities, for example around incident solutions, but also for the release of new functionality Skills: at least 3 years of experience as a functional manager experience working in an agile organization are proactive and have good communication skills are organized and work in a structured manner Knowledge and experience within the pension sector

(1.) To define and implement clear service level agreements (SLAs) for support operations
(2.) Managing Cost of providing service within budgeted levels
(3.) Ensure process effectiveness and continual service improvement
(4.) Managing risks and escalating appropriately to Sr Management
(5.) Co-ordination with onsite track leads and engaging with Customers
(6.) To guide and coach a team of support specialists, empowering them through trainings and managing their performance.

Skill Matrix :
Skills

Hands on experience in years/months


Functional Manager



Agile Organization



Pensions



Dutch Speaking Level




Skills
Proactive, Scrum, Scala, Agile, Communication Skill, Documentation


About Company
Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs.
Our aim is to work in partnership with our clients to deliver innovative and tailored solutions. Listening to and understanding your issues To deliver benefit—rapidly—to our clients. To create a unique customer focus, both in our relationships with our clients and in our approach. To use our world beating, innovative applications and methodologies to deliver high business value to our clients. Attaining senior level commitment to your project. Collaborative working and transparency. Building the right team for the job. Regular communication and documentation. Respecting the knowledge and experience of your staf.

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