Netherlands Job Openings
Hazera Seeds
IT End User Support Manager (North Europe)
Made
FULL TIME
October 24, 2024
Hazera is a global
leader in the seed industry. Hazera brings expertise, commitment and support, combining decades of experience with state-of-the-art technology. Hazera breeds, develops, produces and markets varieties and seeds in a wide range of vegetable crops around the world. Hazera’s headquarters are situated in Israel and in The Netherlands, with subsidiaries in twelve countries and an extensive distribution network providing services in over 100 additional markets.
We are looking for a
IT End User Support Manager (North Europe)
(fulltime)
As an IT End User Support Cluster Manager, you lead the IT support team in the North Europe cluster to ensure that IT support needs are met efficiently and effectively. You will be supported in your new role by the EUS management team.
We are looking for a
IT End User Support Manager (North Europe)
(fulltime)
As an IT End User Support Cluster Manager, you lead the IT support team in the North Europe cluster to ensure that IT support needs are met efficiently and effectively. You will be supported in your new role by the EUS management team.
Responsibilities
Support :
Project :
Infrastructure :
Customer Service :
Security and CSR :
Management :
- Organize IT support activities and ensure that issues are resolved within the specified timeframes
- Analyze support request trends and propose improvements to reduce IT problems and downtime
- Manage IT assets within your cluster (equipment and contracts)
- Validate consistency and adherence to standards
Project :
- Coordinate assigned projects in collaboration with stakeholders, while following the methodology
- Regularly communicate and work closely with stakeholders to ensure successful project execution
- Ensure that project operation documents enable support
Infrastructure :
- Ensure the operational condition of local infrastructures
- Propose and implement infrastructure upgrade plans and budget tracking in collaboration with Business Relationship Managers
- Ensure the security of IT data and infrastructure within your cluster
Customer Service :
- Organize change management and tool adoption for users
- Maintain close communication with local business and various Business Relationship Managers
- Monitor performance indicators as defined by the department
Security and CSR :
- Enforce and promote company rules and policies
- Inspire, motivate, and unite teams around security practices
- Lead by example
Management :
- Create and/or establish the necessary conditions to motivate the team :
- Foster a climate of enduring trust
- Communicate regularly and respectfully with each team member (collective and individual times)
- Give meaning to the team's work (vision, objectives, indicators, priorities)
- Ensure equitable distribution of work among team members
- Ensure the development of each team member:
- Ensure smooth integration
- Define the work framework and associated expectations
- Provide regular feedback on each individual's work (positive feedback and areas for improvement)
- Continuously assess :
- That each team member has the necessary skills for their role, for example, by proposing internal and/or external training actions, mandatory refreshers, …
- Participate in a development plan tailored to the needs of each team member, for example, by delegating tasks or involving them in new projects…
- Encourage each team member to propose new ideas and imagine solutions
- Uphold company rules (security, labor laws, internal regulations, collective agreements, team code of conduct, values, and ethics) and ensure compliance
- Provide guidance and participate in the implementation of disciplinary measures
Candidate profile:
- Advanced knowledge of ITIL
- Familiarity with project management methodologies and tools
- Strong technical skills in IT services (Office 365, Systems, Networks, etc.)
- Ability to lead, motivate, and effectively manage a team in an international context
- Leadership and strong intercultural orientation
- Good organizational skills to manage priorities and meet deadlines
- Adapt behavior and communication based on clients (internal, external)
- Customer-oriented
- Ability to work in urgent situations and manage multiple tasks simultaneously
Our offer:
- 25 days paid holidays (full time employment)
- 13 days paid ATV (full time employment)
- Vitality leave to facilitate sustainable employability (number of days depending on age)
- Holiday allowance of 8,33%
- Hybrid working policy (depending on the position)
- Flexible working hours (depending on the position)
- Lease-a-bike to promote sustainable employability
- Discount on collective health insurances
- Free fresh fruits
- Free fresh vegetables to take home in the growing season
- Career opportunities within Limagrain Group (access to all vacancies, locally & abroad)
- Learning & Development opportunities (Hazera Academy)
- Working with passionate colleagues
- Active Employee Association (regular events, e.g BBQ & Padel)
Interested?
Do you already see yourself as part of the Hazera Seeds team? Then we are looking for you, as our growth and success are driven by passionate and dedicated individuals!
For more details, get in contact with our Talent Acquisition Specialist, Andreea Catarov at +31634594452 or via email: andreea.catarov@hazera.com
Want to know more about Hazera Seeds? Take a look at our website: https://nl.hazera.com/en
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