We are looking for an IT Chapter Lead within Tribe Payments. Someone who has a passion to lead and build a safe, secure and quality ecosystem of our critical IT assets for Commercial Cards products to serve our customers better every day. Your chapter consists of 2 teams of engineers with expertise both in development as well as operations based in Amsterdam and in Manilla, Philippines.

Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, Payments is working on the next step towards more seamless and integrated Payments for our customers.

The team
Commercial Cards are credit cards products that we offer to our business customers, ranging from micro / small business to mid-corp and Corporates. We work towards giving our customers the best and most seamless Payments customer journey possible. We appreciate distributed and hybrid work environment. Innovation and fun is our driving force: We’re leveraging the power of best and the latest trends in business and technology to deliver the most innovative solutions in the market.

ING works in multi-disciplinary teams based on Scrum, Agile and Dev Ops principles. Responsibility for Infra and Security is adapted within the squads, consisting of both business & IT teams members, making a squad entirely responsible end-to-end of their customer journeys or products. For more about our way of working please visit: https://www.youtube.com/watch?v=D3iu2kf Z3w4.

Roles and responsibilities
As a Chapter Lead, you are a senior IT Dev Ops engineer who sets the example, transfers knowledge to your chapter, drives innovation, fostering an environment where your team members feel at home. We encourage everyone to share their ideas, no matter how new or different, and we are always willing to take the first steps to implement those ideas. Your team members have a strong sense of ownership over the systems they work on and take pride in delivering the best possible service to our customers.

If you're looking for a workplace where you can grow professionally, work collaboratively with other experts, and take on some of the most critical and challenging issues in the financial industry, we would love to hear from you.
Your main focus is on ensuring operational availability of services to our customers and compliancy to IT Risk Controls (including audits), As this area is going through a time of many developments and changes, it is a dynamic area in which there are lots of opportunity to learn, grow and excel.

• Together with the Product Lead, you take lead on your team's development, delivery and timelines.
• Ensure quality and ownership for work delivered via sprints, set and improve standards according to the agile way of working.
• Together with your Engineers: you are end-responsible for keeping your IT environment up and running, healthy, secure, documented, and standardized where possible.
• Continuously work on skills improvements, expertise and personal growth of your IT engineers.
• Line management tasks such as hiring new employees, assess performance of current employees.
• Member of Tribe Management team, directing and delivering tribe wide initiatives.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

Your backpack ideally contains:
Leadership, delivery and soft skills:

• Hands-on and pro-active positive attitude.
• Strong social and communication skills. Being a sparring partner for our business colleagues.
• Experience in formal/informal leadership, speaking up in front of groups and leadership.
• We expect the ability to transfer knowledge back to the ING Bank by holding presentations, workshops, documentation and most important: setting new standards for the ways we do tech.
• Fluency in English.

Engineering:

• Master’s degree in Software Engineering (or similar subject)
  • Proven track record and proficiency in software development (8 + years): backend or front end.
  • As we are pure Dev Ops profiles, so you are expected to refine, code, test and deploy your own work on our on-premise and cloud environments.
  • Great reasoning skills and conceptual / architectural understanding, ability to quickly understand new technical concepts that are outside of your comfort zone.
  • Strong interest and stay up to date on recent trends in software development and technology in general.
  • IT Risk awareness, understanding of security concepts in software development.

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at https://www.ing.jobs/netherlands/Why-ING/benefits.htm
The benefits of working with us at ING include:

• A salary tailored to your qualities and experience
• 24-27 vacation days depending on contract.
• Pension scheme.
• 13th month salary.
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary.
• 8% Holiday payment.
• Hybrid working to blend home working for focus and office working for collaboration and co-creation.
• Personal growth and investigating work with endless possibilities.
• An informal working environment with innovative colleagues.

About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Questions?
Contact the recruiter attached to the advertisement for more information. Want to apply directly? Please upload your CV and motivation letter by clicking the “Apply” button.
Please note, multiple interview steps involving various business stakeholders will be part of the selection process.