New Zealand Job Openings

ReadyTech Group

Application Support Engineer

FULL TIME

August 15, 2024

About us:
Making a meaningful difference with mission-critical software that empowers communities to thrive.
Ready Tech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
Using your expertise, you will assist with scope requirements, field design documentation, and change request testing. You will also act as an “expert” product resource for customers and will be expected to communicate and prioritise customer requirements to other areas of the business. A focal point of your role involves optimising overall efficiency and performance by identifying opportunities to enhance internal processes.

The application support engineer will Provide second-level support for application-related issues escalated from L1 support. Troubleshoot and resolve complex application problems to ensure minimal disruption to users.

Manage incidents and service requests within agreed SLAs. Perform root cause analysis to prevent recurring issues and document solutions for future reference.
Maintain a high level of customer service by effectively communicating with users and providing timely updates on issue resolution.
Create and update technical documentation, including knowledge base articles, standard operating procedures (SOPs), and troubleshooting guides.
Identify areas for improvement in support processes and applications and contribute to implementing enhancements to improve efficiency and effectiveness.

Skills required:

Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in troubleshooting and supporting software applications.
Strong knowledge of databases (SQL Server), application servers, and web technologies (HTTP, SSL, REST APIs).
Experience with monitoring tools (e.g., New Relic) and ITSM tools (Jira).

Why you should become a Ready Techer:
Ready Tech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly identify potential Ready Techers

Full-time
Job no: GKAM40278
Location: New Zealand - Remote, Australia - Remote, Australia & New Zealand
Closing Date: Friday, 30 August 2024

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