Customer Service Representative with Dual Skills (Makeup Artist)

Studio24 Nigeria

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Job Title: Customer Service Representative with Dual Skills (Makeup Artist)


Location: Mainland/Island


Job Summary:
We are seeking dedicated and versatile Customer Service Representatives who also possess skills in makeup artistry to join our team. The ideal candidates will not only provide excellent customer service but also assist with makeup services as needed. This role requires strong communication skills, a customer-centric attitude, and the ability to manage both customer interactions and makeup-related tasks.


Key Responsibilities:


1. Customer Support:

• Handle customer inquiries and complaints via phone, email, and chat in a professional and courteous manner.

• Provide accurate information about products, services, and policies.

• Resolve customer issues efficiently and effectively, ensuring high levels of customer satisfaction.

2. Problem Resolution:

• Identify and troubleshoot issues that customers encounter, providing timely solutions.

• Escalate complex issues to the appropriate departments when necessary.

• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service provided.

3. Order Processing:

• Assist customers with placing orders, tracking shipments, and processing returns and exchanges.

• Ensure all customer orders are processed accurately and in a timely manner.

• Maintain detailed and accurate records of customer interactions and transactions.

4. Customer Engagement:

• Build and maintain positive relationships with customers by actively listening to their needs and providing personalized service.

• Engage with customers to gather feedback and suggestions for service improvements.

• Promote products and services to customers based on their needs and preferences.

5. Makeup Services:

• Provide professional makeup services to clients as needed.

• Stay updated on current makeup trends and techniques to ensure high-quality service.

• Maintain cleanliness and organization of makeup tools and products.

6. Team Collaboration:

• Work closely with other team members and departments to ensure a cohesive customer service experience.

• Participate in team meetings and training sessions to stay updated on product knowledge, customer service best practices, and makeup artistry.

• Contribute to a positive team environment by supporting colleagues and sharing knowledge.

Qualifications:

• 
  High school diploma or equivalent; additional education or certification in customer service or makeup artistry is a plus.

• Proven experience in a customer service role and as a makeup artist.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Ability to handle difficult customers and situations with patience and professionalism.

• Proficiency in using customer service software and tools.

• Ability to work flexible hours, including evenings and weekends, if required.

Application Process:
Interested candidates are encouraged to submit a resume and cover letter outlining their qualifications and interest in the position to colvilimitedrecruitment@gmail.com.



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