Drive CRM Innovation at Digital Solutions Direct in Gulberg!
Are you a CRM expert passionate about optimizing customer relationships through cutting-edge platforms? Digital Solutions Direct, a UK-based Digital Marketing Agency, is seeking a CRM Specialist to join our dynamic team in Gulberg, Lahore. This is an exciting opportunity to lead CRM implementation and strategy, ensuring seamless client management across international markets. Join us in shaping the future of digital marketing by leveraging world-class CRM systems and optimizing client interactions.
Why Digital Solutions Direct?
At Digital Solutions Direct, we stay ahead of the curve in digital marketing, offering personalized solutions to our clients across the UK, USA, Canada, and more. As a CRM Specialist, you will play a pivotal role in streamlining our client management processes, enhancing our customer relationships, and driving operational efficiency across the board.
About Digital Solutions Direct
UK-Based Digital Marketing Agency: Helping global brands achieve operational excellence through innovative digital strategies.
Proven Success: Delivering transformative digital solutions that empower clients to achieve their business objectives.
Global Reach: Managing CRM systems for clients across international markets, focusing on personalized, data-driven customer engagement strategies.
What We Offer
Competitive Salary: Earn a competitive salary of 1 lakh PKR, reflecting your experience and expertise in CRM systems.
Performance Bonuses: Achieve your milestones and be rewarded with performance-based bonuses that recognize your success in enhancing client relationships.
Food Allowance: Receive a negotiable monthly food allowance to stay energized while driving results on your CRM projects.
Training & Development: Benefit from ongoing training to expand your expertise across Go High Level, Salesforce, and Hub Spot, ensuring you’re always ahead of the game.
Exclusive Overseas Benefits
Global Career Path: This role offers you a chance to enhance your skills on an international stage, with opportunities to work alongside our global teams in the UK, USA, and Canada.
Pathway to the UK: After five years of service, we’ll support your career advancement and transition to the UK, expanding your role within the global market.
International Recognition: Develop your expertise in leading CRM systems and gain recognition for implementing innovative customer relationship strategies globally.
Essential Skills for Success
CRM Expertise: In-depth knowledge and hands-on experience with Go High Level, Salesforce, and Hub Spot, along with a comprehensive understanding of CRM best practices.
Data-Driven Strategy: Strong ability to analyze client data, customer journeys, and CRM metrics to drive business insights and deliver results-driven improvements.
Customer Lifecycle Management: Proven experience in optimizing customer lifecycle processes, from lead acquisition to client retention, ensuring high satisfaction rates and growth.
Systems Integration: Strong understanding of CRM integration with marketing automation tools, sales platforms, and customer service channels to ensure a seamless customer experience.
Process Optimization: Experience in streamlining workflows and automating processes within CRM systems to maximize efficiency and support business growth.
Key Responsibilities
CRM Strategy & Implementation: Lead the design, implementation, and management of Go High Level, Salesforce, and Hub Spot systems across our international client base.
Client Data Management: Oversee data collection, storage, and segmentation to ensure accurate and actionable insights that drive personalized marketing and sales strategies.
System Optimization: Regularly assess and optimize CRM systems to align with business goals, improving efficiency and client satisfaction.
Automation & Workflows: Design and implement CRM automation workflows to enhance lead nurturing, conversion tracking, and client follow-ups.
Reporting & Analytics: Develop and manage detailed CRM reports, providing insights into customer behavior, engagement, and campaign performance.
Team Training & Support: Provide training and support to marketing and sales teams on how to best utilize CRM systems, ensuring consistency and efficiency across departments.
Troubleshooting & Problem Solving: Act as the point of contact for CRM issues, troubleshooting, and ensuring minimal downtime and maximum system efficiency.
What We’re Looking For:
CRM Expertise: Minimum 3-5 years of hands-on experience working with Go High Level, Salesforce, and Hub Spot, with a deep understanding of CRM functionalities, automation, and customization.
Proven Track Record: Demonstrated success in managing and optimizing CRM systems to enhance customer relations, increase retention, and drive growth.
Analytical Skills: Strong proficiency in analyzing CRM data, generating reports, and using insights to optimize business processes and marketing strategies.
Process-Oriented Mindset: Ability to create, refine, and implement CRM workflows, automation, and integration with other business systems.
Team Player: Strong communication and collaboration skills to work effectively with internal teams and international clients.
Why This Role is Perfect for You
Lead CRM Innovation: Take charge of our CRM strategy and lead the transformation of our customer relationship management processes across global markets.
Global Exposure: Work with international clients, broadening your expertise and influence in global digital marketing and CRM strategies.
Prime Location: Join a fast-paced, vibrant team based in Gulberg, Lahore, surrounded by creativity, energy, and a focus on growth.
Career Growth: Seize the opportunity to expand your CRM expertise, with the potential to move into a global leadership role, including opportunities in the UK.
If you have submitted an application, please fill out this form as well: https://docs.google.com/forms/d/e/1FAIp QLSf RZp DCYt Tit Q5SA8D_k9shmk-e Gu I2jg XFL-_k Y8A28h Gl OQ/viewform
Location: Gulberg, Lahore, Pakistan
Job Type: Full-Time/Permanent
Shift: Day Shift
Apply Before: Oct 22, 2024
Job Type: Full-time
Pay: From Rs100,000.00 per month
Application Question(s):

• Do you have 3-5 years of hands-on experience working with Go High Level, Salesforce or Hub Spot, with a deep understanding of CRM functionalities, automation and customisation?
• Do you have a proven track record that demonstrates success in managing and optimising CRM systems to enhance customer relations, increase retention and drive growth?