Philippines Job Openings
Siegen HR Solutions, Inc.
BPO - Operations Manager (DAVAO CITY) | UP TO P60K MONTHLY
Davao
FULL TIME
September 20, 2024
We are on the lookout for dynamic Operations Managers with extensive experience in the BPO industry. Join our high-performing team Davao City, and take your leadership career to new heights!
About SIEGEN SOLUTIONS:
Siegen Solutions specializes in partnering technology-focused clients by connecting them with top-tier talents. Our commitment lies in bridging the gap between exceptional candidates and cutting-edge technologies. At Siegen Solutions, we understand that success hinges on the right people with the right expertise. We're here to match skilled candidates with opportunities that align perfectly with their technological prowess.
Responsibilities:
- Hire the right people, effectively set expectations, identify behaviors and coach employees to be outstanding performers.
- Identify and reinforce positive behaviors through formal and informal reward and recognition.
- Execute corporate, regional and local business imperatives to optimize team results.
- Encourage and develop teamwork among others and themselves.
- Responsible for delivery of customer satisfaction, business results and employee satisfaction to ensure achievement of scorecard and client goals.
- Comply with and ensure compliance of local, state and federal regulations and laws governing business operations, as well as corporate and client policies, procedures and guidelines.
- Effectively communicate corporate and business expectations to all team members.
- Responsible for leading a team of up to 20 employees.
- Responsible for assets under their control.
- Provide supervision to both direct and indirect reports to ensure proper floor coverage and maintain a positive leadership presence at all times.
- Responsible for daily call monitoring to provide feedback and coaching of team members per the quality standards.
- Demonstrate company core values and culture.
- Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
- At least 3 years experience as an Operations Manager in the BPO set up.
- Minimum 2-3 years of experience as an Operations Manager under Fintech Account (BPO).
- Strong knowledge of call center operations.
- Basic understanding of financial reports and forecasting.
- Ability to motivate and inspire a group of employees to achieve performance goals.
- Ability to analyze processes and develop valid solutions to resolve issues at hand.
- Ability to address all concerns in a consistent and fair manner.
- Ability to interact with all levels of management and non-management personnel.
- Ability to prioritize and organize work in a multitasked environment.
- Ability to maintain the highest level of confidentiality.
- Proficient personal computer skills including Microsoft Office.
- Excellent interpersonal, written, and oral communication skills.
- Excellent judgment, reasoning, and problem-solving skills.
- Based in or willing to work onsite in Davao City.
- Based in neighboring regions (CEBU, MINDANAO) and willing to relocate to Davao City.
- At least 2nd year college (HS Graduate Old curriculum) OR;
- Bachelor's Degree from any specialty.
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Long-term Disability Insurance
- Growth Opportunities
- Bonuses
- Tuition Reimbursement
- Retirement Planning
- Brand discounts
Pay: Up to Php60,000.00 per month
Schedule:
- Evening shift
- Night shift
- Rotational shift
- Shift system
- Davao City: Reliably commute or planning to relocate before starting work (Preferred)
- Did you finish 2 years in college (or equivalent) with no back subjects? Write N/A for degree holders.
- Okay with working onsite under a graveyard and/or shifting schedule?
- Have you had any recent application with the following companies: Accenture Philippines, IBM, Alorica, Wells Fargo? If yes, please indicate: Yes - (Specific Company) Note: FAILURE TO COMPLY / DISHONESTY WILL LEAD TO DELAYED PROCESSING OF APPLICATION
- Operations Manager: 3 years (Required)
- Financial Technology (Fin Tech) Account: 2 years (Required)
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