• Provides product information
• Account Maintenance
• Answer Payment Enquiries
• Card Replacement
• Pin Reset/Card Activation

• Excellent English language communication skills
• Ability to work under pressure within tight SLAs
• Strong accountability on agreed KPIs
• Ability to focus and pay close attention to detail
• A high level of PC competence and typing skill
• Flexibility to extend occasionally when required to clear the pipeline
• Demonstrated capacity to work effectively within a team
• Willing and able to maintain an appropriate standard of professionalism