Philippines Job Openings

TDCX Philippines

Chat Support (Non-Voice) | eCommerce Social Media Account

Pasig City

FULL TIME

September 4, 2024

#Be More
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #Be More!
Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #Be More at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards

What is your mission?

Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to immediate supervisor following proper escalation procedures.
Capable of coping with peaks in contact volumes during promotion seasons.
Complete and pass all required basic product related trainings.

Who are we looking for?

College level
Must have at least 6 months BPO experience
Typing speed of at least 40 words per minute
Experience working with e Commerce platforms and EMEA/UK accounts is a plus
Excellent communication skills rated at a C1 level
Willing to work in rotating shifts
Can work in Ortigas Center, Pasig City

How to Apply?
Online
Source of Application: Job Boards - Indeed
Send us your application through Indeed and begin your #Be More journey virtually Mon-Fri, 9am-5pm via https://bit.ly/TDCXManila Virtual Recruitment.
Onsite
Source of Application: Job Boards - Indeed
Send us your application through Indeed and visit our Onsite Recruitment Hub at 21F Robinsons Cyberscape Gamma, Ortigas Pasig City Mon-Fri, 10am-7pm
Job Type: Full-time
Pay: Php24,000.00 - Php27,000.00 per month
Benefits:

Company events
Health insurance
Life insurance
Opportunities for promotion
Paid training

Schedule:

Rotational shift

Supplemental Pay:

13th month salary
Overtime pay
Performance bonus

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