Client Onboarding Analyst
You Lead the Way. We’ve Got Your Back.
#6th in Great Place to Work’s Best Workplaces List in the Philippines for 2023
#6th in Great Place to Work’s Best Workplaces List in the Philippines for IT-BPM for 2023
#8th in Fortune Magazine’s 2023 World’s Most Admired Companies
#1st in the J.D. Power 2022 U.S. Credit Card Satisfaction Study of National Credit Card Issuers
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Building lasting relationships is at the heart of our business–and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #Team Amex.
How will you make an impact in this role?
This role will be part of the International Card Services (ICS) Client Onboarding - Centre of Excellence team that is responsible for ensuring that new Small Business Services (SBS) / Global Corporate Payments (GCP) / Accessline / Global Merchant and Network Services (GMNS) applications and relevant supporting documentation meet internal and external policy and procedure requirements.
This will include, but is not limited to, adhering to Anti-Money Laundering (AML) Know Your Customer (KYC) guidelines to ensure American Express is accurately contracting with the applying entity. This position will be responsible for providing assurance that policy and procedural requirements relating to key commitments have been met while coordinating closely with and providing assessment to internal partners to assist them in meeting requirements.
Key Responsibilities:

• Coordinate and handle the on-boarding experience of small business clients of American Express in the Australia, New Zealand, Hong Kong and Singapore market
  
• Accommodate daily volume of new companies/applications while completing pending AML reviews within ideal end-to-end cycle
  
• Engage high level customers while they are starting their relationship with American Express to collect and verify information
  
• Safeguard AML policy adherence and secure American Express from high-risk business through KYC standard methodologies
  
• Work closely with Sales Executives and Managers in ensuring the best customer service experience is provided to our customers
  
• Engage with low-tenure customers to provide information and drive value to customers and meet key performance indicators

Minimum Qualifications:

• At least 2 years in Customer service is required.
  
• Confirmed experience in a financial, fraud prevention, fraud detection, risk, underwriting, customer service, or compliance environment AN ADVANTAGE
  
• Strong attention to detail with a high level of accuracy REQUIRED
  
• Ability to work with different collaborators to get results and outcomes.
  
• Excellent communication skills both written and verbal.
  
• Excellent analytical skills and experience in using Excel AN ADVANTAGE
  
• Proven experience with the Anti-Money Laundering Regulations & Know Your Customer requirements will be AN ADVANTAGE
  
• Understanding of Salesforce.com would be AN ADVANTAGE
  
• Gets results, gains personal satisfaction from achieving quality outcomes for the organization.
  
• Ability to work in a dynamic team-work environment
  
• Creative problem-solving, critical thinking and ability to make good judgement for informed decision-making.
  
• Bachelor’s or associate degree AN ADVANTAGE

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
  
• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
  
• Work From Home Requirements:
  
  • Must have at least 25 mbps internet connection plan / speed
    
  • Must have a private & quiet area to work at home
    
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
  
• Bonus incentives
  
• Support for financial-well-being and retirement
  
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
  
• Generous paid parental leave policies (depending on your location)
  
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  
• Free and confidential counseling support through our Healthy Minds program
  
• Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express