For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |

Client Onboarding Specialist
LOCATION: Makati city, Manila, Philippines
HYBRID SETTING: 3 days a week in the office
FULL TIME, PERMANENT ROLE

As a Client Onboarding Specialist you will be responsible for executing and managing the support and delivery of services to our subscription-based clients. You will become a subject matter expert for all Notified products. Your goal will be to build and maintain strong client relationships that allow for an understanding of each client’s individual needs and workflow and provide specialized consultative service. The onboarding team maintains tight control over the project delivery, risks, scope of work and budget. Moreover, promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers and sales.

Tasks Will Include (but Not Limited To)

• Act as the primary point of contact for new client onboarding and provide consultative support for assigned clients.
• Collaborate with internal groups such as configuration, account managers as well as service managers to ensure quality and timely services are delivered to clients.
• Educate and train clients on product features, enhancements, and industry best practices during customer lifecycle.
• Manage technical and program issues to ensure operational excellence and timely resolution.
• Consistently exceed client satisfaction by openly and thoroughly evaluating all requests, proceeding with recommended solutions that are mutually beneficial.
• Escalate to management any situation outside the employee's control that could adversely impact the service provided to the client.
• Provide feedback to management when client expectations appear to be unreasonable or unrealistic and recommend feasible solutions.
• Identify any obstacles to providing the highest quality customer service and communicate constructive feedback to management.
• Maintain a working knowledge of the investor relations and public relations space and keep apprised of its changes.
• Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).

What you’ll bring:

• Bachelor's degree from an accredited college or university in communications, marketing or, business administration required. Equivalent work experience in a similar position may be substituted for educational requirements.
• Minimum of 2 years of experience in a customer/client service required.
• Minimum of 2 years increasingly responsible project management experience required with an emphasis on technical capabilities preferred.
• Proficient in English, both written and verbal required.
• Fluency in Mandarin (written and verbal).
• Based on area of responsibility, previous experience working in a Saa S environment may be preferred as well as working with API feeds, Shopify, Zapier and Magento.
• Strong Computer Skills (MS Word, Excel, Outlook, Internet research skills, ability to learn new software quickly).
• Excellent customer service skills and a genuine enthusiasm about assisting clients.
• Must be able to work independently and proactively with minimal supervision.
• Ability to work effectively with a variety of people in a team environment.
• Experience working in a fast-paced environment.
• Detail oriented & ability to juggle multiple tasks simultaneously.
• Team player with a positive attitude & diligent work ethic.

Why Notified…
We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Notified committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university Develop U for career and skills enhancement.

• Global collaboration with team members in 17 countries.
• Opportunities to innovate and grow!
• Comprehensive health benefits and wellness programs.
• Quarterly recognition awards.
• Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen.
• Flexible work arrangements. This role will be based out of our Makati office, located at 8767 Paseo De Roxas, Philam Life Tower. Our expectation at this time, is that you would work from the office on Tuesday, Wednesday, Thursday with flexibility to work from home on Monday and Friday.
• Diversity is celebrated and supported inclusive Employee Resource Groups.
• Amazing colleagues to learn from and enjoy company social outings and events!

About NOTIFIED!
We believe everyone has a story to tell and we’re passionate about helping people and brands amplify their stories across the globe. We are proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. Our clients have used Notified to monitor over 2 billion social media conversations every year! Our products are built so storytellers can do their best work. But we’re not just a platform—personalized, caring service is how we operate. We add a personal touch to everything we do. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.

Join the Best In Class!

• “Best Press Release Distribution Company,” Mar Tech Breakthrough Awards
• “PR Innovation of the Year,” Gold Stevie® Winner, 2023 American Business Awards
• “Marketing/Public Relations Solution,” Gold Stevie® Winner, 2023 American Business Awards

What’s Next…
Qualified candidates will be contacted by a member of our in-house recruitment team to kick-start the recruitment process). If you are a possible fit, you will be invited to meet with a few key individuals in order to help you get a full understanding of the team and the position. Our goal is for you to get to know us as we get to know you!

At Notified we don't just accept difference - we celebrate it, support it, and build success upon it. We are proud to be an equal opportunities employer and no part of this advertisement is intended to discriminate on any grounds.

Apply now to join our successful team!

Please Note:
Subject to local legislation, and as applicable to the position to which you have applied, Notified may require your consent at the point of offer to complete certain background screening checks including (but not limited to) Legal right to work in the relevant country, reference checks, Credit checks and Criminal checks. Failure to complete these checks / meet the required criteria may result in offer withdrawal.

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