Client Success Manager SaaS WFH (Night Shift)

Philippines Job Openings

Navagis

Manila

FULL TIME

September 12, 2024

Navagis is a Google Cloud Premier Partner based in the US with offices in San Francisco, Japan, Singapore, and the Philippines. Navagis is a Location Intelligence company that empowers organizations to leverage geospatial information to efficiently run their multiple operations via web and mobile applications. Navagis software solutions are built using Google Maps and Google Cloud technologies and open systems to integrate various information sources into a map-driven common operating picture for the entire enterprise.
To expand our APAC operations, we are in need of a Customer Success Technical Lead to join our fast-growing team.
If you are an independent problem solver, have a strong drive to excel, and are looking for an opportunity to grow fast and to make a big impact, this is the right place for you.
Your Role:

Act as a technical leader within the team, providing guidance and expertise as well as assist in resolving complex technical issues efficiently.
Demonstrate high level technical proficiency across a wide range of technologies and platforms particularly in the areas of frontend, backend, database and cloud.
Collaborate with cross-functional teams to ensure technical solutions align with business objectives and customer requirements.
Utilize strong analytical skills to understand business needs, identify technical requirements, and recommend or implement effective solutions.
Conduct in-depth analysis of technical systems and processes to optimize performance and efficiency.
Translate business requirements into technical specifications and actionable plans.
Serve as a primary point of contact for our enterprise clients, ensuring timely and effective communication of technical updates, resolutions, and project status.
Proactively engage with customers to understand their needs, address concerns, and provide value-added solutions.
Foster positive relationships with clients through exceptional customer service and support.
Commit to working dedicatedly during US East Zone office hours to accommodate our client's time zone, with the flexibility to adjust the schedule as needed.
Coordinate with global teams to ensure seamless communication and collaboration across different time zones.
Local travel may be required occasionally for team collaboration sessions.

About You:

Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum of 5 years of experience in a technical leadership role, within the Software industry.
Strong business acumen and analytical skills, with the ability to translate technical concepts into business value.
Excellent communication skills, both verbal and written, with a focus on delivering exceptional customer service.
Proven experience working with enterprise clients and managing complex technical projects.
Experience in coordinating technical investigations, root cause analysis (RCA) documentation, and resolution of incidents and outages.
Manage and maintain Level 2 and Level 3 support frameworks, ensuring timely and effective resolution of technical issues. Adhere to Service Level Agreements (SLAs) for technical issue resolution and response times.
Assess enhancement requests, then convert them into detailed Change Requests (CRs). Able to advise and persuade customers to invest in valuable enhancements.
Knowledgeable in a wide range of technologies, including but not limited to: Python, Java, .Net, React, Node JS, SQL, Linux, GCP/AWS/Azure. (a plus, but not required)
Ability to thrive in a fast-paced, dynamic environment, with a strong commitment to meeting deadlines and exceeding customer expectations.
WFH Setup: Should be presentable, and camera ready when meeting client/s, in a conducive environment, away from distracting noises and background.
Amenable to work during Pacific Standard Time or Pacific Daylight Time(PST/PDT) office hours and adapt to changing work schedules as required.

Why Join Us:

Highly flexible and Long Term environment. Our Executive Team is mostly comprised of Ex-Googlers. We work hard and have fun while doing it! We have an active international community. We also offer comprehensive benefits in all the countries we operate in.
Our employees develop and support high-end solutions. Every day, we push technical boundaries to advance the field of Location Intelligence. We believe mapping is essential to the world and we are extremely dedicated when it comes to quality and performance.
Learn from the BEST and make a difference. Our team is composed of some of the best engineers in the world. As a young dynamic company, the work you do will make a big difference. At Navagis, you will be surrounded by top talent who have years of experience in mapping and cloud infrastructure, deep learning, and more.

Job Type: Full-time
Benefits:

Additional leave
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Promotion to permanent employee
Work from home

Schedule:

8 hour shift
Evening shift
Monday to Friday
Night shift

Supplemental Pay:

13th month salary

Application Question(s):

Are you amenable to work during Pacific Standard Time or Pacific Daylight Time(PST/PDT) Night shift office hours?
Do you have experience working with enterprise clients and managing complex technical projects?
How much is your expected salary?

Education:

Bachelor's (Required)

Experience:

Client Success Lead: 5 years (Required)

We regret to inform you that this job opportunity is no longer available as it has expired

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