Job Qualifications:

• 2nd yr. college undergrad with 6 mos. CSR exp. in BPO
• Fresh Graduates are welcome to apply
• Can speak in any dialect or Bisaya, Hiligaynon, Ilocano is a PLUS
• Excellent Written and Verbal Communication Skills
• Must be amenable to work onsite (Gilmore, Quezon City)
• Can start ASAP

Duties and Responsibilities:

• Answer clients queries professionally to understand about and address their needs, complaints, or other issues with products or services
• Examine clients issues, analyze information gathered using appropriate method to draw possible solutions
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Able to juggle different work activities, shifting attention from one task to another and meet the performance target
• Engage in active listening and respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
• Show a willingness to collaborate and support colleagues, offering assistance when needed and promoting a positive team environment
• Demonstrate strong attention to detail, ensuring accuracy and thoroughness in all tasks and documentation

Job Types: Full-time, Permanent
Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• Life insurance
• Paid training
• Pay raise

Schedule:

• Day shift

Supplemental Pay:

• 13th month salary