• Understand our customers’ needs and expectations whilst providing each customer with a personalized experience.
• Impact the company’s bottom line by resolving problems at first point and turning frustrated clients into repeat customers.
• Adjust the level of support in accordance with the business needs.
• Maintain quality standards and proper escalation to prevent complaints.
• Serves customers by selling products and meeting customer needs.
• Adjusts content of sales presentations by studying the type of lead source, customer demographic and ongoing sales offers.
• Monitors competition by gathering current marketplace information on pricing, products, new products and promotions.

• Proven ability to meet and exceed targets.
• Highly self-motivated.
• Excellent verbal, written communication and customer handling skills.
• Strong interpersonal skills.
• Ability to multi-task and work in a fast paced, high stress environment.
• Proficient in Microsoft Office.
• Must possess a professional, courteous, and resilient attitude.

• High customer satisfaction.

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, and create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.