Philippines Job Openings

John Clements Japan Desk (PERSOL PHILIPPINES)

Customer Service and Tenant Relation Manager (Exp. in Mall or Hotel Industry)

Taguig

FULL TIME

November 4, 2024

CUSTOMER SERVICE

Management of customer service training
Show a good example of customer service behavior to subordinates
Review training module and recommend improvements, if any
Organize and schedule quarterly mall Store Manager assembly
Responsible on customer inquiry management ensuring queries are managed and addressed in shortest period of time
Creates basic mall FAQ and reply to templates for customer inquiries
Manages the flow of customer inquiry and concerns and endorsing it to the proper department for fast resolution
Establish tenant staff database to track incoming and outgoing employees
Creates policy on the registration of incoming tenant staff
Oversee and trains front of the house staff to ensure high level of customer service
Plans and executes staff manning complements during peak days/hours

TENANT RELATIONS

Maintain high level of business partnership with mall tenants and owners
Addresses tenants’ issues and concern in a timely manner by coordinating to the proper departments
Orientation of incoming mall tenants pertaining to house rules and regulations
Periodic review of house rules, recommend necessary improvements or revisions if any.

Qualifications

Preferably graduates of Hospitality or Business Administration
Over 3 years of related experience preferably in a managerial capacity
Experience in mall management, retail industry or hotel industry is preferred
Good interpersonal and communication skills.
Excellent writing and presentation skills
Has basic knowledge in Japanese culture
Willing to work onsite in BGC Taguig.

Job Types: Full-time, Permanent
Pay: Php65,000.00 - Php80,000.00 per month
Schedule:

8 hour shift

Application Question(s):

Do you have experience working in a Japanese industry?
How many years you have experience as Customer Service Manager or equivalent in Mall or Hotel industry? Please specify your answer.

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