Philippines Job Openings
Supportware Philippines
Customer Service Representative
Taguig
FULL TIME
October 30, 2024
We are looking for passionate customer service adept individuals who can deliver personalized and memorable experiences for our clients and customers. Customers will rely on you to answer questions, address their concerns, and help them with a particular product or service. You simply need to know your way around a computer, be comfortable supporting customers through a variety of medians such as but not limited to phone, chat and email.
Primary Responsibilities:
- Provide exceptional customer support to Client end-users by responding and resolving customer requests in a timely and accurate manner within Zendesk. Requests include but are not limited to: billing inquiries, subscription and cancellation requests, refund requests, assistance using and understanding product features/settings, and basic troubleshooting.
- Proactively report any ticket trends or service-related incidents to a Team Lead, including but not limited to: users unable to access the website, service outage, or Otter.ai service is severely limited or major functions are performing improperly and is significantly impacting users’ operations or productivity.
- Contribute to the ongoing learning and success of the team by sharing knowledge through collaboration and aiding in improvements to internal documentation and training.
- Must be able to work on a rotating schedule and potentially on weekends/holidays
- Excellent English (C1 Proficiency) communication skills both written and verbal
- Ability to understand the customer’s question or issue and compose a custom reply without relying on macros/scripts/decision tree
- A fast-learner that is capable of understanding new information at a rapid pace and apply it to their work
- You are a self-motivated and enjoy learning new skills and technologies
As the COVID-19 pandemic and the different levels of quarantine continue to threaten our future, what remains is our commitment to our people. We are committed to providing continuous employment to people, most especially to the ones severely affected by this pandemic. Our policy is our people first, and as such, it is our goal to keep our employees safe during these uncertain times.
Job Types: Full-time, Permanent
Benefits:
- Paid training
- 8 hour shift
- Evening shift
- Late shift
- Shift system
- Are you comfortable be trained onsite for 2-3 week then work from home after?
- Are you familiar with Zendesk?
- How long have you been in the BPO Industry?
- Customer Service Representative: 1 year (Preferred)
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