NMS Philippines

Customer Support Representative

Baguio

FULL TIME

October 16, 2024

  • Assist customers and address concerns and inquiries through inbound call services and email support using the English language.
  • Ensure accurate and timely responses to customer queries.
  • Record and maintain customer interactions in the database.
  • Strive to meet or exceed customer satisfaction and service level targets.
  • Maintain up-to-date knowledge of products and services to assist customers effectively.
  • Adhere to department and company policies and procedures while assisting customers
  • Exemplifies commitment and flexibility towards work
  • Attendance adherence is very essential.
Job Type: Full-time
Pay: Php16,000.00 - Php20,000.00 per month
Benefits:
  • Free parking
  • On-site parking
  • Paid training
  • Staff meals provided
  • Transportation service provided
Schedule:
  • 8 hour shift
  • Evening shift
Supplemental Pay:
  • 13th month salary
  • Anniversary bonus
  • Overtime pay
Ability to commute/relocate:
  • Baguio City, Benguet: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
  • Are you willing to undergo 10-days training before becoming a probationary employee?
Education:
  • Senior High School (Required)
Experience:
  • Customer Support Representative: 1 year (Required)
Language:
  • English (Required)
Location:
  • Baguio City, Benguet (Required)
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