Philippines Job Openings

Outsourcey

Executive Assistant (Client Support) for US Client

Taguig

FULL TIME

October 12, 2024

Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Job Requirements:

Exceptional Organizational Skills: Ability to juggle multiple tasks, manage priorities, and keep operations running smoothly in a fast-paced environment.
Tech-Savvy & CRM Proficiency: Experience with CRM systems (High Level, Click Up) and task management tools (Asana, Notion) is essential.
Knowledge of Quick Books and spreadsheets is a plus.
Strong Communication Skills: Fluent in American English with minimal accent, excellent formal and casual written communication, and the ability to connect with clients and team members.
Problem-Solving & Initiative: Must be self-motivated, have a figure it out mindset (A2FSO), and proactively address challenges with minimal supervision.
Attention to Detail: Proven ability to handle tasks with high accuracy, particularly in managing documentation, inventory, and customer communications.
Goal-Oriented & Client-Focused: Driven to achieve goals, follow directions precisely, and ensure an outstanding customer experience with every interaction.
Long-Term Commitment: Seeking candidates looking for a long-term role, eager to grow within the company, and who are not afraid to take on challenges and contribute to building a strong team.

Core responsibilities:

Executive Support: Manage calendar, schedule meetings, and handle day-to-day administrative tasks to free up leaderships time and allow them to focus on sales and strategy.
Client Communication: Act as the main point of contact for customers, handling inquiries, troubleshooting, and providing updates via phone, email, social media, and text to ensure client satisfaction.
Documentation & Inventory Management: Manage inventory tracking, update records in Fill Quick, and handle technician schedules to ensure smooth operations and accurate reporting.
Administrative Coordination: Assist in downloading, organizing, and uploading documents to Quick Books, coordinating payroll, and managing technician e-sign documents.
Customer Support & Issue Resolution: Respond to customer queries, handle Facebook/Instagram ad engagement, and assist with proposal creation to support ongoing sales efforts.
Operational Oversight: Ensure timely submission of completed manifests, manage weekly inventory counts, and support with payroll and account updates as needed.
CRM & Task Management: Maintain customer records and tasks using tools such as High Level, Click Up, and Asana, ensuring accurate data entry and smooth operations.

Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
Job Type: Full-time
Pay: Php45,000.00 per month
Benefits:

Health insurance
Life insurance
Work from home

Schedule:

8 hour shift
Monday to Friday
Night shift

Experience:

Executive Assistant: 3 years (Required)
Client Management: 3 years (Required)
Client Support: 3 years (Required)
CRM software: 3 years (Required)
Quick Books: 3 years (Required)
Spreadsheet: 3 years (Required)

Language:

English (Required)

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