• Documenting & logging issues (as well as customer compliments & complaints)
• Work closely with other departments to process department related tasks
• Review customer loan applications through various fraud software platforms
• Review customer loan application documentation to ensure standards are met
• Aid in reviewing company operating procedures to improve internal company processes
• Tracking customer experiences across online & offline channels using logs, dashboards, and CRM systems

Requirements

• At least 2 years (and above) of experience under a US Loan or Mortgage account handling Underwriting and Fraud specific tasks
• In-depth knowledge of US Underwriting
• Experienced in customer-facing roles in a loan or mortgage account
• Superb communication, collaboration, and problem-solving skills.
• Deep investigative skills
• Proficiency, speed, and accuracy in written communication.
• Fluency, clarity, and good diction in English
• Great organizational skills & time management abilities
• Working knowledge of Excel formulas and SQL preferred
• Experience using customer communication tools (Zendesk), task management tools, Google Drive, and Email.
• Detail-Oriented - we’re a financial services company so being correct about the details matter
• Bachelor's Degree or comparable work experience in financial services
• Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
• Must live in the Philippines