Digi Plus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, Digi Plus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.
Main Duties and Responsibilities: Responsible for analyzing moderate to complex account activity utilizing various fraud tools to detect and prevent fraudulent activity. Identifies and escalates to the Fraud and Risk Team Leader , any suspected, alleged or known internal and external fraud investigations.

• Analyzing alerts from risk controls.
• Reviewing and approving customer withdrawals.
• Using proactive investigation techniques to identify new and emerging threats.
• Contacting customers via telephone and email.
• Providing 2nd line support to the operation regarding fraud and risk related queries.
• Producing detailed reports regarding fraudulent activity.
• Analyze data to deliver quality risk analysis on customer behavior.
• Ongoing document verification
• Conduct and perform EDD to mitigate customer risk, when appropriate - handling SOF, SOW, and other affordability checks
• Check withdrawal requests and process promptly
• Provide excellent customer journey to all players by dealing with escalations and complaints
• Carry out risk assessment when necessary
• Deal with complex cases, investigations with 3rd party providers, PSPs, fraud prevention providers, etc linked to customer’s issues and difficulties

Qualifications:

• High school graduate or equivalent experience
• At least 2 years of experience in a similar role
• Able to work on onsite and on various shifts, night shift and public holidays;
• Good command of the English language is essential, both spoken and written.
• Understanding and experience in monitoring, measuring, and preventing fraud;
• Understanding of mitigations to risks related to i Gaming environment;
• Understanding of related legislation and regulations in fraud and risk mitigation;
• Exceptional analytical and investigation skills;
• Outstanding punctuality and exceptional communication skills;
• Efficient judgment and informed decision-making skills;

Good to have:

• Working experience in i Gaming and/or in sports betting company
• Live Casino/Online Live Casino environment and operational principles solid understanding

Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Schedule:

• 8 hour shift