Philippines Job Openings

Digiplus Interactive Corp.

Fraud and Risk Specialist

Taguig

FULL TIME

September 2, 2024

Digi Plus Interactive Corp. (formerly known as Leisure and Resorts World Corporation) is a publicly listed company (PSE: PLUS). With over 20 years of expertise under its belt, Digi Plus ushered its unbeatable dominance in the Philippine retail gaming market by forging an empire of world-class multi-gaming platforms strategically located through a robust distribution network in prime locations across the country.
Main Duties and Responsibilities: Responsible for analyzing moderate to complex account activity utilizing various fraud tools to detect and prevent fraudulent activity. Identifies and escalates to the Fraud and Risk Team Leader , any suspected, alleged or known internal and external fraud investigations.
  • Analyzing alerts from risk controls.
  • Reviewing and approving customer withdrawals.
  • Using proactive investigation techniques to identify new and emerging threats.
  • Contacting customers via telephone and email.
  • Providing 2nd line support to the operation regarding fraud and risk related queries.
  • Producing detailed reports regarding fraudulent activity.
  • Analyze data to deliver quality risk analysis on customer behavior.
  • Ongoing document verification
  • Conduct and perform EDD to mitigate customer risk, when appropriate - handling SOF, SOW, and other affordability checks
  • Check withdrawal requests and process promptly
  • Provide excellent customer journey to all players by dealing with escalations and complaints
  • Carry out risk assessment when necessary
  • Deal with complex cases, investigations with 3rd party providers, PSPs, fraud prevention providers, etc linked to customer’s issues and difficulties
Qualifications:
  • High school graduate or equivalent experience
  • At least 2 years of experience in a similar role
  • Able to work on onsite and on various shifts, night shift and public holidays;
  • Good command of the English language is essential, both spoken and written.
  • Understanding and experience in monitoring, measuring, and preventing fraud;
  • Understanding of mitigations to risks related to i Gaming environment;
  • Understanding of related legislation and regulations in fraud and risk mitigation;
  • Exceptional analytical and investigation skills;
  • Outstanding punctuality and exceptional communication skills;
  • Efficient judgment and informed decision-making skills;
Good to have:
  • Working experience in i Gaming and/or in sports betting company
  • Live Casino/Online Live Casino environment and operational principles solid understanding
Job Type: Full-time
Pay: Php18,000.00 - Php20,000.00 per month
Schedule:
  • 8 hour shift
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