• First point of contact of employees at HR Shared Services for HR inquiries and transactions; including inquiries related to HR core and enabling technologies; Workday and Service Now.
• Handles and manages all HRSS service catalog inquiries and transactions received through various channels; telephone, chat, portal, email, fax or postal mail.
• Promotes the use of HR self-service tools to educate employees and managers on how to use the tools efficiently.
• Leverages Service Now to manage, monitor and close cases.
• Reviews dashboards to ensure adherence to SLAs and performance metrics.
• Identifies more complex inquiries and ensures resolution or escalation as needed.
• Identifies and reports trends and opportunity areas to increase efficiency and customer satisfaction.

• Bachelor’s Degree holder in any field preferably Human Resources, Psychology, or other related fields.
• At least 1 year of experience in handling/dealing with HR related concerns and inquiries preferred.
• Demonstrated experience in handling HR-related concerns and inquiries.
• Demonstrated ability to manage difficult customer interactions with professionalism and empathy.
• Amenable to night and shifting schedules and willing to work on Philippine holidays.
• Elevated level of customer service orientation and keenness on details.
• Clear communications skills both oral and written.
• Ability to solve problems logically and critically.
• Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes.
• Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment.
• Proficient in Microsoft (MS) Office applications.

Chevron participates in E-Verify in certain locations as required by law.