Philippines Job Openings

Chevron

HR Customer Support Representative - Night shift (Direct Hire Contractor)

Makati City

November 6, 2024

Provides transactional and administrative support for a significant number of Human Resource's programs and systems, primarily the ones described in the responsibilities. Investigates additional support opportunities.

Performs routine tasks independently. General supervision of non-routine work. Has basic knowledge of Chevron policies and practices

Chevron Holdings Inc. (CHI) is a pioneer and leading multi-function Shared Services Center in the Philippines located in Makati City. With a workforce of more than 1,000, CHI delivers business services and solutions in areas such as finance, human resources, procurement, marketing support and information technology.

Chevron is accepting online applications for the HR Customer Support Representative - Night shift (Direct Hire Contractor) position.

Note: This is for a 1-year employment contract.

Responsibilities for this position may include but are not limited to:

First point of contact of employees at HR Shared Services for HR inquiries and transactions; including inquiries related to HR core and enabling technologies; Workday and Service Now.
Handles and manages all HRSS service catalog inquiries and transactions received through various channels; telephone, chat, portal, email, fax or postal mail.
Promotes the use of HR self-service tools to educate employees and managers on how to use the tools efficiently.
Leverages Service Now to manage, monitor and close cases.
Reviews dashboards to ensure adherence to SLAs and performance metrics.
Identifies more complex inquiries and ensures resolution or escalation as needed.
Identifies and reports trends and opportunity areas to increase efficiency and customer satisfaction.

Required Qualifications:

Bachelor’s Degree holder in any field preferably Human Resources, Psychology, or other related fields.
At least 1 year of experience in handling/dealing with HR related concerns and inquiries preferred.
Demonstrated experience in handling HR-related concerns and inquiries.
Demonstrated ability to manage difficult customer interactions with professionalism and empathy.
Amenable to night and shifting schedules and willing to work on Philippine holidays.
Elevated level of customer service orientation and keenness on details.
Clear communications skills both oral and written.
Ability to solve problems logically and critically.
Demonstrated adaptability and flexibility to a rapidly changing business requirements, its environment, and processes.
Demonstrated ability to manage changing priorities and work in a multi-cultural, fast paced environment.
Proficient in Microsoft (MS) Office applications.

Working with us

There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).

CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.

CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year, 2021 Asia’s Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards and the 2018 Wellness Company of the Year at the same Asia CEO Awards.

CPI markets the Caltex brand of top-quality fuels, lubricants and petroleum products through a network of service stations, terminals and sales offices.

At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.

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