Key Day-to-Day Responsibilities
As a Key Account Officer, the following are the main areas of focus:
Sales Responsibilities:
● Responsible for lead generation and research through various channels, including remote phone calls and in-person pitching.
● Conduct lead generation activities such as flyering,attending trade events, etc.
● Schedule and pitch to restaurant owners, staff, or managers.
● Follow up regularly with restaurant contacts to negotiate contracts, ensure contract signing, and facilitate a smooth transition to onboarding activities.
Content and Onboarding Responsibilities:
● Ensure completeness and alignment of data and documents collected, adhering to procedures and standards.
● Input merchant information from online and offline sources into a content platform.
● Conduct training sessions for partner merchants to familiarize them with the workflow of our merchant app or portals.
● Facilitate information changes for partner merchants upon request.
● Acquire and update knowledge on procedures related to relevant processes.
● Strive to meet individual and team key performance metrics.
● Coordinate with other departments when necessary.
Account Management Responsibilities
● Build strategic relationships with SMB partners based on trust and respect.
● Collaborate with internal departments to support partners' fulfillment.
● Analyze partners' business performance and develop strategies to help grow their business.
● Increase partners' business and revenue by offering marketing promotions and expansion opportunities.
● Understand partners' business needs to customize product offerings.
● Promote other products and services to partner merchants to create additional partnership value.
● Assist in collection efforts to ensure business compliance.
● Maintain accurate and updated records of account-related information.
● Stayupdated on company products and services.
● Identify industry trends and conduct competitive intelligence initiatives.
● Advocate for clients, focused on improving the partner experience
Job Type: Full-time
Pay: Php22,000.00 per month
Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary