Philippines Job Openings

Genfinity Philippines, Inc.

L2 Customer Support Specialist | Up to 65k | WFH Setup

Makati City

FULL TIME

October 31, 2024

Responsibilities of an L2 Customer Support Specialist:
  • Respond to customer queries via phone, email, or chat in a timely and accurate manner.
  • Identify customer needs and assist with the use of specific features and functionalities.
  • Provide clear and concise communication with customers, internal teams, Live Sentinel Guard leadership, and upper management.
  • Perform troubleshooting and provide technical support for system issues experienced by customers and partners.
  • Handle complex billing issues with accuracy and efficiency.
  • Assist customers with system account management (e.g., updating email addresses, phone numbers, and profile information).
  • Take the lead on investigative requests, analyzing gathered data, and compiling comprehensive reports delivered via email or phone.
  • Offer elevated, white glove service to VIP clients and partners.
  • Handle escalated customer cases with de-escalation techniques and a focus on resolution.
  • Follow up with customers to ensure their issues are resolved and satisfaction is restored.
  • Proactively reach out to customers who have provided low satisfaction scores, negative feedback, or who are identified as at risk.
  • Collaborate with the team by sharing feature requests, workarounds, and customer feedback with management.
  • Assist with analyzing and reporting product malfunctions, following documented processes, and escalate issues as needed.
  • Fill out necessary forms and process replacement requests when needed.
  • Lead or contribute to ad-hoc projects as assigned by management.
Requirements: ·
  • College Graduate of any 4-year course.
  • Minimum of 1-2 years of experience troubleshooting technical firmware or software-related issues.
  • Minimum 3 to 5 years’ experience in handling escalated phone calls, with a proven ability to manage high-pressure situations.
  • Strong written and verbal communication skills.
  • Experience in the security or monitoring industry is a plus.
  • Ability to manage multiple tasks efficiently and prioritize effectively.
  • Familiarity with Deep Sentinel’s products and services (preferred but not required).
  • Project Management experience is preferred, but not required.
  • Patience, professionalism, and a customer-first mindset when dealing with difficult situations.
  • Ability to work both independently and as part of a collaborative team.
Work Arrangement:
  • Primarily work from home, hybrid set up for townhalls and company events.
  • Shifting schedule, Will follow PST time zone
  • Earn up to PHP 65,000 monthly gross salary
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.
Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.
All information will be kept confidential according to EEO guidelines.
Job Types: Full-time, Permanent
Pay: Up to Php65,000.00 per month
Benefits:
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
Supplemental Pay:
  • 13th month salary
  • Overtime pay
Application Question(s):
  • College Graduate of any 4-year course.
  • Minimum of 1-2 years of experience troubleshooting technical firmware or software-related issues.
  • Minimum 3 to 5 years’ experience in handling escalated phone calls, with a proven ability to manage high-pressure situations.
New Job Alerts
Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description
Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description
GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description
Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description
PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description
Looking for similar job?
Bill Gosling Outsourcing

ONE DAY HIRING PROCESS - Customer Service Representative (18982)

Taguig

FULL TIME

October 8, 2024

View Job Description
Isuzu Philippines Corporation

Customer Care Staff

Dasmariñas

FULL TIME

October 7, 2024

View Job Description
LanceSoft Inc

Customer Service Representative (CSR) - Cebu - WFH

FULL TIME

October 7, 2024

View Job Description
Ampersand Management & Development Group

Customer Service Associate (MOA, PASAY) NO INTERVIEW - ASSESSMENT ONLY (ONSITE)

Pasay

FULL TIME

October 8, 2024

View Job Description
Model Solution, Inc.

Customer Service Representatives Urgent Hiring- Open to Fresh Grads and Career Shifter

Mandaue City

FULL TIME

October 8, 2024

View Job Description
Getz Healthcare (Philippines)

Customer Service Agent (Fixed Term)

Manila

FULL TIME

October 8, 2024

View Job Description
See What’s New: Genfinity Philippines, Inc. Job Opportunities
Genfinity Philippines, Inc.

Threat Response Coordinator

Makati City

FULL TIME

November 19, 2024

View Job Description
Genfinity Philippines, Inc.

Recruitment Coordinator | Hybrid work set up

Makati City

FULL TIME

November 18, 2024

View Job Description
Genfinity Philippines, Inc.

L2 Customer Support Specialist

FULL TIME

October 31, 2024

View Job Description
Genfinity Philippines, Inc.

Senior Analyst | Up to 70k | Excellent Communication Skills Required

Makati City

FULL TIME

October 24, 2024

View Job Description
Genfinity Philippines, Inc.

Senior Project Manager | Up to 159k | Remote | Healthcare Management

Makati City

FULL TIME

October 24, 2024

View Job Description
View More Jobs by Genfinity Philippines, Inc.
New Job Alerts
Tahj/NSDMM Management

Administrative Assistant in Operation_ Santa Rosa Laguna, Nuvali_ URGENT HIRING!!!

Santa Rosa

FULL TIME

November 19, 2024

View Job Description
Lancesoft philippines

Senior SAP Fico Consultant

Manila

CONTRACT

November 19, 2024

View Job Description
GH Specialist Philippines Incorporated

IT/Graphics Designers for Fresh Grad - Makati Area

Makati City

FULL TIME

November 19, 2024

View Job Description
Simpletrade Solutions Inc.

Finance Supervisor

Quezon City

FULL TIME

November 19, 2024

View Job Description
PM Consulting

Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)

Taguig

FULL TIME

November 19, 2024

View Job Description