• Meeting and exceeding daily, weekly and monthly KPI’s and sales targets (essential)
• Making a high volume of outbound / inbound phone calls, typically 60-80 phone calls a day (essential)
• Onboarding tradies to the platform, assisting them in creating or improving their accounts so they can be successful
• Explaining the key benefits and ROI to potential clients
• Handling customers objections (as required)
• Closing the sale and signing up new members
• Developing and maintaining accurate product knowledge
• Liaising with relevant internal departments to ensure that client’s needs are met
• Effective note taking on all client interactions and input into CRM system

• The Sales Experience: Proactively maintains sales pipeline, driving personal sales to meet targets
• The Service Experience: Speaks with genuine enthusiasm and confidence about the brand and product, following the script and adding value to help close sales
• Account Management: Identify, assist, re-engage and support key customers in using the plaform and securing work.
• Sales Management Operations: Follows sales touchpoint process, adhering to QA process as required
• Sales Drive: Motivated to achieve sales goals and targets
• Sales Resilience: Remains focussed on work when under pressure, showing an optimistic approach to work

• Communication: Speaks clearly and audibly, checking for understanding
• Relationship Building: Connects and develops rapport with others to build and maintain good working relationships
• Planning / Organising: Plans and prioritises own tasks and activities to meet targets
• Commercial Acumen: Understands how Builderscrack operates and makes money

• Experience in a phone based role making a high volume of inbound/ outbound calls, preferably in a sales environment. Preferred experience in working to sales targets and KPI’s.

• Working alongside a highly motivated sales team who are driven to exceed sales targets

• Have built a solid understanding of the platform and be able to use this knowledge to maximise sales conversion rates and revenue
• Be competent with the CRM system and be able to use it to effectively manage your sales pipeline
• Have a good understanding of the journey after they’ve signed up onto the platform
• Have a basic understanding of the Sales Policy and follow the outlined processes
• Be an expert in selling the benefits to tradies, selling the dream
• Have developed a basic understanding of the verification requirements
• Regularly met and exceeded weekly sales targets and KPI’s

• Be an expert on the platform and use this knowledge to leverage higher sales conversion rates and revenue
• Be an expert in the CRM System and use it to maximise sales results
• Be an expert in the Sales Policy and consistently follow the outlined guidelines
• Be an expert on the customer journey for tradies after they sign up and be able to articulate this to tradies when needed
• Meeting and exceeding sales targets and KPI’s

• Superb client relational, leadership, and people-management skills.
• Adaptive to changing work schedules and environment.
• Operates with very minimal direction and supervision.
• Proven time management and multi-tasking skills.
• Detail oriented, analytical, problem-solver, and sound decision maker.
• Project management and presentation skills.
• Professional communication skills both verbal and written.
• Ability to plan, organize, and coordinate initiatives and efforts.
• Ability to develop agents and Team Leaders / Shift Managers to be critical thinkers in all their interactions with the customers or colleagues.
• Possess excellent communication skills that they can impart to respective agents and Team Leaders / Shift Managers
• Should be able to train Team Leaders / Shift Managers with all updates and changes in the processes of the campaign.
• Strong command in English communication both Oral and written.
• Should have strong knowledge of Microsoft Office application.
• Open communication between staff while maintaining professional conduct.

• Account Specific Metrics
• Client satisfaction metrics
• Compliance level of company policies

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.