Philippines Job Openings
Six Eleven Global Services & Solutions
PATIENT COORDINATOR & MANAGER OF CUSTOMER SUPPORT
Davao
FULL TIME
September 20, 2024
Location: Philippines, Davao
(Please note that this position requires onsite work in Davao; remote work is not an option.)
Company: Everlife, a US-based Telemedicine Brand
Job Summary:
Everlife is seeking an experienced and dedicated Patient Coordinator & Manager of Customer Support to join our team. The ideal candidate will have a strong background in customer service leadership, particularly in ecommerce-based healthcare or telemedicine services. This role focuses on managing patient interactions and care coordination through ecommerce operations. You will oversee customer support operations, resolve complex issues, and ensure seamless communication between patients and doctors through our telemedicine platform.
Key Responsibilities:
- Oversee and manage the offsite customer support team(US based), ensuring high-quality service delivery based on reports and feedback from ecommerce telemedicine operations.
- Manage onsite CS support team-they will be focused on social comments and some email chat support
- Handle escalated patient emails, tickets, and inquiries, ensuring timely and satisfactory resolutions related to their telemedicine purchases and services.
- Coordinate with doctors regarding patient care questions and facilitate clear, efficient communication between patients and healthcare providers within an ecommerce model.
- Investigate and identify the causes of patient care denials, particularly within the context of ecommerce purchases and services, and work proactively to resolve issues-with patient questionnaire
- Conduct patient outreach via calls, texts, messenger, and email to follow up on ecommerce-related appointments, services, and inquiries.
- Ensure compliance with telemedicine and healthcare regulations in the US, especially those pertaining to ecommerce-driven services.
- Provide insights and recommendations based on customer service reports and data analysis from ecommerce platforms.
- Collaborate with internal teams to improve processes, enhance the patient experience, and increase overall satisfaction in relation to ecommerce health services.
- 5+ years of experience in a leadership role within customer support, preferably in ecommerce healthcare, telemedicine, or related industries.
- Fluent in English, with excellent written and verbal communication skills.
- Experience working with US-based telemedicine or healthcare clients via a BPO, with a focus on ecommerce operations, is highly desirable.
- Medical background or experience in healthcare is a strong plus.
- Proficient in handling complex customer service issues, particularly in an ecommerce healthcare context.
- Ability to manage high-level patient concerns, including troubleshooting reasons for denial of care based on ecommerce-related purchases and transactions.
- Strong organizational and multitasking skills.
- Ability to work independently and collaboratively with international teams.
- Experience working with telemedicine platforms, especially those that operate within an ecommerce framework.
- Background in Customer support healthcare, or patient coordination within ecommerce channels.
- Familiarity with US healthcare particularly for telemedicine services or health and wellness product purchased via ecommerce.
Experience: 5 plus Years Experience Minimum Required as an Shift Supervisor or Team lead Or Ops Manager in CS support. U.S. Healthcare and or Ecommerce Experience preferred.
Availability: Must be willing to work at night 8pm start times.
Location: Must Be willing to work from an Office In Davao
Benefits: Benefits and Paid Time off starting day 1
Bonus Eligibility: Bonus Eligible At 60 days
SCHEDULE:
- 8 Hour Shift
- Night Shift
HOW TO APPLY:
If you are a results-driven operations professional with a passion for providing exceptional patient care, we want to hear from you! Please submit your resume and cover letter detailing your experience and explaining why you are the perfect fit for this role to amtapic@sixelevencenter.com.
Job Type: Full-time
Pay: Php80,000.00 - Php90,000.00 per month
Schedule:
- 8 hour shift
- Night shift
- Bonus pay
New Job Alerts
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job Description
CIIT College of Arts and Technology
Senior High School Teacher
Quezon City
FULL TIME
November 19, 2024
View Job DescriptionBar Zero-The Portal, Greenfield District
Cashier/Customer Service
Mandaluyong City
FULL TIME
November 19, 2024
View Job Description
Penbrothers
Event Project Specialist (WFH)
Makati City
FULL TIME
November 19, 2024
View Job Description
Six Eleven Global Services & Solutions
Team Leader (Loc: Gensan - Office based)
General Santos
FULL TIME
November 19, 2024
View Job DescriptionLooking for similar job?
Genfinity Philippines, Inc.
Virtual Patient Safety Companion (PhRN) | Up to 60K Depending on Work Experience
Makati City
FULL TIME
September 3, 2024
View Job Description
Medecins Sans Frontieres-Philippines Branch
PATIENT SUPPORT ACTIVITY MANAGER
Manila
FULL TIME
September 2, 2024
View Job DescriptionMedecins Sans Frontieres-Philippines Branch
PATIENT SUPPORT ACTIVITY MANAGER
Manila
FULL TIME
September 2, 2024
View Job DescriptionInova Care International
Part-Time Remote Patient Care Coordination/UM Specialist (5-10HRS Per Week) Philippines
Makati City
PART TIME
September 13, 2024
View Job DescriptionSee What’s New: Six Eleven Global Services & Solutions Job Opportunities
Six Eleven Global Services & Solutions
CSR - Data Entry, Annotation and Content Moderation (Loc: Gensan - Office based)
General Santos
FULL TIME
November 19, 2024
View Job Description
Six Eleven Global Services & Solutions
Team Leader (Loc: Gensan - Office based)
General Santos
FULL TIME
November 19, 2024
View Job Description
Six Eleven Global Services & Solutions
PATIENT COORDINATOR & MANAGER OF CUSTOMER SUPPORT
Davao
FULL TIME
September 20, 2024
View Job Description
Six Eleven Global Services & Solutions
REPORTING AND ANALYTICS SPECIALIST
Davao
FULL TIME
September 20, 2024
View Job Description
Six Eleven Global Services & Solutions
Accounts Payable Specialist
Davao
FULL TIME
September 18, 2024
View Job DescriptionNew Job Alerts
PM Consulting
Call Center Agent - Insurance Claims (HYBRID in Taguig, NIGHT SHIFT)
Taguig
FULL TIME
November 19, 2024
View Job Description
CIIT College of Arts and Technology
Senior High School Teacher
Quezon City
FULL TIME
November 19, 2024
View Job DescriptionBar Zero-The Portal, Greenfield District
Cashier/Customer Service
Mandaluyong City
FULL TIME
November 19, 2024
View Job Description
Penbrothers
Event Project Specialist (WFH)
Makati City
FULL TIME
November 19, 2024
View Job Description
Six Eleven Global Services & Solutions
Team Leader (Loc: Gensan - Office based)
General Santos
FULL TIME
November 19, 2024
View Job Description