• Enjoy 14 months of pay*

• HMO coverage for you and your family

• Yearly Kick Off Parties with major giveaways (like the car in 2023)

• Get recognized through our ‘Value Awards’

• Grow your career - yes, we love to promote internally

• Do meaningful work and collaborate with the best

• 900 promotions given each year

• 2,700+ leadership training courses

• Monitor agent interactions (both voice and non-voice) and provide accurate evaluations.
• Conduct coaching sessions to reinforce strengths and address areas of improvement.
• Report on quality-related performance, including root-cause analysis and corrective actions.
• Collaborate with Operations, Training, and other internal groups on quality initiatives and improvement processes.

• Analytical Skills: Ability to assess interactions and spot improvement areas.
• Attention to Detail: Ensure compliance with quality guidelines in all transactions.
• Communication: Deliver clear feedback and detailed performance reports.
• Collaboration: Work effectively with Operations and Training teams.
• Problem-Solving: Identify trends and propose solutions for quality issues.
• Adaptability: Take on diverse tasks and support quality initiatives.

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each other.