Philippines Job Openings

Intelligent Sales Philippines

Resource Planner (IT-BPO/Ecommerce)

FULL TIME

September 20, 2024

  • 4+ years of WFM Experience with Scheduling and Planning.
  • • Added advantage if candidate has forecasting experience.• Working knowledge of WFM tools like IEX and Verint is a must.
  • • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
  • • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
  • • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
  • • Clear communication skills to manage client and stakeholder conversations.
  • • Graduate in Mathematics, Science, Statistics, or related field.
  • • Team player as well as a skilled individual contributor.
  • • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • • Proficient in MS Office tools such as Word, Power Point, and Outlook.
  • • Graduate in Mathematics, Science, Statistics, or related field.
  • • Team player as well as a skilled individual contributor.
  • • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
  • • Proficient in MS Office tools such as Word, Power Point, and Outlook.
Job Type: Full-time
Schedule:
  • 8 hour shift
  • Holidays
  • Night shift
  • Weekends
Supplemental Pay:
  • 13th month salary
Ability to commute/relocate:
  • Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
Experience:
  • Work Force Management: 4 years (Required)
Expected Start Date: 09/30/2024
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