• 4+ years of WFM Experience with Scheduling and Planning.
• • Added advantage if candidate has forecasting experience.• Working knowledge of WFM tools like IEX and Verint is a must.
• • Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
• • Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
• • Ability to perform forecasting in a contact center environment and schedule to those needs is a must.
• • Clear communication skills to manage client and stakeholder conversations.
• • Graduate in Mathematics, Science, Statistics, or related field.
• • Team player as well as a skilled individual contributor.
• • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• • Proficient in MS Office tools such as Word, Power Point, and Outlook.
• • Graduate in Mathematics, Science, Statistics, or related field.
• • Team player as well as a skilled individual contributor.
• • Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
• • Proficient in MS Office tools such as Word, Power Point, and Outlook.

Job Type: Full-time
Schedule:

• 8 hour shift
• Holidays
• Night shift
• Weekends

Supplemental Pay:

• 13th month salary

Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Work Force Management: 4 years (Required)

Expected Start Date: 09/30/2024