Philippines Job Openings
Gratitude Inc.
Sales Assistant Manager - BPO
Taguig
FULL TIME
September 18, 2024
Gratitude Inc. is a leading professional HR Tech Recruitment firm specializing in recruiting permanent, contract, and temporary positions for the world's top companies. Our base is in India, Philippines, Malaysia, Kenya, Nigeria, Singapore, Vietnam, Thailand, and USA. We are a direct sourcing partner Company of the different top BPOs offshore and onshore.
We have an ongoing hiring for a Sales Assistant Manager for our BPO Partner in Taguig.
Job Title: Sales Assistant Manager
Work set-up: Onsite (Science Hub 2 Mckinley Hill Taguig/Makati)
Work schedule: Rotating schedule
Salary: 60,000 - 70,000
Target start date: Asap
Educational Attainment Preference: College undergraduate
Recruitment process – HRI, Level 1 and Level 2 interview
Qualification & Experience:
Critical:
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via Whats App or direct call once shortlisted.
APPLY NOW!
Job Type: Full-time
Pay: Php60,000.00 - Php70,000.00 per month
Application Question(s):
We have an ongoing hiring for a Sales Assistant Manager for our BPO Partner in Taguig.
Job Title: Sales Assistant Manager
Work set-up: Onsite (Science Hub 2 Mckinley Hill Taguig/Makati)
Work schedule: Rotating schedule
Salary: 60,000 - 70,000
Target start date: Asap
Educational Attainment Preference: College undergraduate
Recruitment process – HRI, Level 1 and Level 2 interview
Qualification & Experience:
Critical:
- College Undergraduate
- 3-5 years in a supervisory position in BPO industry and Sales
- With good experience in Sales
- Good written and verbal communication skills
- Strong organizational, planning and analytical skills
- Able to lead and inspire the Team and ensure achieving the set targets
- Good Interpersonal skills with an eye for detail and an attitude oriented towards People, Processes and Technology
- Good mathematical and statistical skills for analysis of data and generation of reports.
- Good mentoring and motivating skills.
- Collaborative
- Consultative
- Socially confident
- Achievement oriented
- Decisive and action oriented
- Creative
- Eager to learn
- Empathetic
- Business Foresight
- Excellent Sales Skills and Extensive experience
- Influencing Others
- Fostering Partnerships with Clients
- Managing Transformation
- Driving Excellence
- Leading Teams
- Working Across Boundaries
- Increase the profitability of the process by increasing the efficiency and effectiveness of key metrics
- Schedules periodic meetings with the team to brief about relevant updates, policies, and QA team to review performance, audit reports and discuss any corrective measures needed
- Supervises and coordinates the activities of Team Leaders to ensure excellent sales customer experience, and groom Team leaders on leadership competencies. Driving compliance and adherence to applicable client requirements and FSL policies
- Identify, plan, and implement efficiency, and performance improvements, coordinate with the Quality team to build effective audit mechanisms & procedures to improve service delivery client escalations & expectations
- Assists and supports the Operations Head in planning, organizing, executing, and achievement of key SLAs
- Measure the performance of the team according to goals e.g. performance appraisals, ongoing feedback, and training
- Ensure accurate and timely delivery of weekly, biweekly, and monthly operations updates
- Coordinates with the Training team on the various need-based training programs leading to performance enhancement of the employees
- Responsible for optimal/cost-effective scheduling and smooth running of the production shifts.
- Knowledge about various tools and techniques that can be implemented in projects or plans, sets milestones or checkpoints for key projects and plans to ensure no deviation
- Anticipates obstacles, and risks when drawing plans or mitigation actions
- Ensures effective coordination in recruitment, selection, training, and induction of new joiners
- Provides inputs to HR team for formulation of reward and recognition programs, performance appraisals, relevant discussions
- Devise new strategies to control shrinkage and attrition
- Provides necessary inputs to the Operations Leaders on bandwidth, connectivity, database functionality and reporting
- Takes responsibility for the decisions made
- Participate in client meetings and share highlights related to any risk to the process and the performance on key SLAs
- Proactively builds relationships with clients through constant engagement both formal and informal
- Implements the strategies related to training in specific areas planned by the clients • Fosters a collaborative environment and provides encouragement to team members, including communicating team goals and identifying areas for new training
- Instils a sense of pride and commitment by sharing success stories and demonstrating pride in working for the organization
- Ensures timely resolution of grievances, driving the right acceptable behavior at the workplace
Further details will be discussed once invited for an interview.
Our recruitment team will reach out to you via Whats App or direct call once shortlisted.
APPLY NOW!
Job Type: Full-time
Pay: Php60,000.00 - Php70,000.00 per month
Application Question(s):
- How many years of relevant experience do you have as a Sales Manager/ Sales Supervisor in a BPO setting?
- What accounts were you able to handle in Sales?
- How much is your last drawn salary?
- How much is your salary expectation?
- Are you amenable to work onsite and on a rotating shift for our BPO Partner in Taguig/Makati?
- Are you amenable to start immediately?
- What is your highest educational attainment?
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