Overview
We are seeking a dedicated Sales Support Specialist to join our team in supporting a growing Australian rural internet business. This role is essential for capturing leads and providing exceptional customer service as the business expands due to significant government subsidies. The ideal candidate will be proactive, adaptable, and eager to learn about our services.
Key Responsibilities

• Lead Capture & Customer Support: Answer incoming calls, identify customer needs, and provide information about our services, including Starlink installations, vehicle mounts, security cameras and farm connectivity solutions.
• Business Knowledge Development: Learn about the company's services and processes to provide accurate information and support.
• Administrative Assistance: Assist with administrative tasks as needed to support business operations.
• Training & Scripting: Participate in training sessions to understand business specifics, common customer scenarios, and appropriate responses. Utilize provided scripts to ensure consistent communication.
• Collaboration: Work closely with the team to ensure seamless integration with existing systems and maintain high standards of customer service.
• Availability: Provide coverage during Australian business hours (starting 6 AM Philippines time), with potential for flexible scheduling to meet demand.
• Marketing: Update landing page and shopify store as required

Qualifications

• Strong verbal communication skills with a focus on clarity and professionalism. Ability to adapt communication style as needed.
• Familiarity with phone systems and basic administrative software. Willingness to learn new tools and technologies.
• Essential Experience:
  • Wordpress
  • Shopify
  • Ubiquiti product knowledge including Access, Protect & Networks
  • Windows, Mac & i Phone basic troubleshooting experience
• Preferred Experience:
  • Arlo CCTV and/or Swann CCTV
  • Tradify/quotient/xero or similar quoting/invoice experience