Apply for Senior Manager IT Service Delivery Role at Flat Planet Philippines

Philippines Job Openings

Flat Planet Philippines

Senior Manager IT Service Delivery

Makati City

FULL TIME

September 18, 2024

As a Senior Manager IT Service Delivery, you will oversee the efficient delivery of IT services and ensure that all IT-related processes and support meet organisational standards. This role involves managing a team of IT professionals, developing and implementing service delivery strategies, and maintaining high levels of customer satisfaction. You will be critical in coordinating and providing technical leadership to all stakeholders, ensuring the smooth functioning of our IT systems, applications, and hardware.
Service Delivery Management:

Oversee the daily IT service delivery operations, ensuring services are delivered effectively and efficiently.
Operational responsibility for providing services to the organisation 7X24X365
Develop and implement service delivery strategies to improve service quality and performance.
Manage and optimise IT service management processes, including incident, problem, and change management.
Driving change and successful completion of projects across the Service Delivery team.

Team Leadership:

Lead, mentor, and manage a team of IT service delivery professionals.
Conduct performance reviews and provide training and development opportunities.
Foster a collaborative and productive team environment.
Train IT teams and other team members in service delivery on ITIL methodologies.

Performance Monitoring and Reporting:

Undertake root cause analysis (RCAs) to problem solve and implement preventive measures.
Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs).
Analyse service delivery metrics and identify areas for improvement.
Prepare and present regular performance reports to senior management.

Process Improvement:

Identify and implement process improvements to enhance service delivery efficiency and effectiveness.
Stay current with industry best practices and trends to ensure the organisation remains competitive.

Compliance and Governance:

Ensure IT service delivery practices adhere to security policies and compliance requirements.
Implement and maintain IT service delivery governance frameworks.
Manage vendor relationships and contracts, ensuring the delivery of quality services.

Other Duties:

Other duties as directed by the Chief Technology Officer.

Key Competencies

Monitor regulation compliance
Strategic People Leadership
Stakeholder Engagement & Relationship Management
Project & Change Management
Vendor Management
Customer Experience
Budget Management
Interpersonal communication
Performance Coaching & Capability Development
Business analysis & insights generation
Continuous Learning

Experience

Tertiary qualifications in Information Technology, Computer Science, related field, or equivalent experience.
Proven experience managing complex multiple-site IT environments, ideally in a tertiary education sector or similar.
Strong background in ITSM, ITIL and IT Service Delivery.
Excellent communication skills, with the ability to effectively communicate with technical and non-technical stakeholders at all levels of the organisation.
Strong process and project management skills, with the ability to influence stakeholders and motivate collaborators to achieve project goals.
Demonstrated ability to work in a fast-paced, deadline-driven environment, managing multiple projects and priorities simultaneously.
Experience with IT delivery tools such as service desks, reporting platforms, collaboration tools, and software platforms aligned with delivering education services.

Job Type: Full-time
Pay: Php90,000.00 - Php100,000.00 per month
Benefits:

Additional leave
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee

Schedule:

8 hour shift

Supplemental Pay:

13th month salary

We regret to inform you that this job opportunity is no longer available as it has expired

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