Philippines Job Openings

Flat Planet Philippines

Contract Administrator

Makati City

FULL TIME

September 22, 2024

Role Outline:
Customer Success Specialists are service, and delivery proud and will perform the service, engagement and administrative tasks required to make sure our customers and contractors have an exceptional experience during their partnership with the Client. Attention to detail is the number one priority as well as utilising sophicated systems to set up, track and record activities.
Responsibilities:

Contractor Success Activation: Action contractor engagement activities via our On Boarded and Fasttrack applications that are embedded in the overall Sales CRM (Bullhorn). This will include;
The accurate set up of payroll, timesheet, superannuation, billing rate evidence (BRE) and Purchase Order information.
The generation and administration of contractor contracts, signing up contractors as required (electronically or face to face with account manager) preparation of induction packs, and following up on paperwork to ensure the contractor is complete and ready to commence in their new assignment.

Contractor Success Management: You will be allocated a portfolio of contractors and will be their first point of contact for all contractor queries including;
Payroll and Timesheet queries, which can be escalated to national payroll for more complex issue resolution and reporting back to contractor with update and/or problem resolution.
Following up contractors that appear on the missing timesheets and non-compliance reports.
Registration and management of the Precipio platform (online IT training).
Maintaining positive & responsive contact throughout the duration of the contract by the way of regular calls being; first week calls, renewal/extension calls and missing timesheet calls.
Facilitation of workplace health and safety on behalf of the customer site utilizing the Client's i-safe register.
Escalating work cover claims received by contractor to the workers compensation coordinator.
Facilitating all aspects of the visa sponsorship process, including the on going tracking of contractors who are finishing an assignment, taking overseas holidays or visa’s about to expire and informing the national coordinator.
Liasing with sales related to the end to end contract extension process. Facilitating end of contract periods as per best practice.

Customer Focus
Actively take the time to gain a thorough understanding of team and account needs and makes the effort to meet or exceed those needs where possible. Establish solid internal and external business relationships and look for ways to improve service, increase performance and streamline processes.
Accuracy
Carefully monitors the accuracy, detail and quality of own and / or others’ work. Information is provided in a timely manner and in a suitable form.
Collaboration
With an open and cooperative outlook, actively participate in working towards win-win solutions, share information and make a conscious effort to create “one team” spirit.
Communication
Clearly express ideas in individual and group situations, adjusting language or terminology to suit the audience. Attentive and open to the message, listen carefully, check for understanding. Ask questions, clarify if needed and give constructive feedback.
Prioritise and Drive for Results
Holds self and others accountable for business deliverables. Display tenacity, persistence and a result focussed attitude. Set goals and prioritise time for maximum productivity and achievement of objectives.
Personal Growth
Take charge of your personal and professional growth, continually strive to be your best self, ask for feedback and use this to seek learning and development opportunities.
Quality, Compliance and Process Improvement
Make a commitment to deliver on what you say you will. Keep up to date with legislation, terms of agreement, standard processes and forms, payment systems, rates and documentation. Consistently look for ways to gain efficiencies through innovation of process improvements
Job Types: Full-time, Permanent
Benefits:

Additional leave
Company events
Health insurance
Opportunities for promotion
Paid training
Promotion to permanent employee

Schedule:

8 hour shift
Day shift
Fixed shift
Monday to Friday

Supplemental Pay:

13th month salary

Education:

Bachelor's (Preferred)

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