Philippines Job Openings

Doxa7 Solutions, Inc.

Vendor Support & Integration Specialist (troubleshooting, product and process documentation)

FULL TIME

September 1, 2024

ROLE SUMMARY
Our client is looking for a Vendor Support and Integration Specialist who will be responsible for ensuring the successful enablement of products to third-party vendors.
SCHEDULE: 9:00 AM – 6:00 PM Eastern Daylight Time (9:00 PM – 6:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS:
  • Support requests from internal and external customers for data, troubleshooting, and general support
  • Support inventory management, including projections of inventory needed and ensuring inventory is exhausted
  • Monitor and respond to data alerts for integration and/or product disruptions
  • Create and maintain business and technical documentation for products and processes
QUALIFICATIONS:
  • A Bachelor’s degree in the related field is preferred
  • Experience in troubleshooting
  • Experience in managing a ticket queue and working within SLAs
  • Experience in product and process documentation
  • Experience in inventory management
  • Knowledge of digital media
  • Experience working with Jira is an advantage
  • Strong written and verbal communication skills
  • Ability to speak to users of different levels of knowledge and understanding
  • Strong computer aptitude, which includes expertise with Microsoft 365 applications
  • Analytical skills with particular attention to detail
  • Ability to function in an autonomous environment—independent worker, self-directed
What awaits you upon securing the position?
  • Attractive compensation
  • Assured allowances
  • Leave credits
  • Overtime Pay
  • Night differential benefits
  • Comprehensive health and life insurance upon hiring, covering one free dependent
  • Special anniversary incentives
  • 13th-month salary bonus
  • We provide the necessary equipment!
Other Details
  • Work Schedule: Night Shift
  • Full Time
  • Permanent WFH set-up
Job Types: Full-time, Permanent
Schedule:
  • 8 hour shift
Experience:
  • Vendor Support & Integration Specialist: 2 years (Preferred)
  • troubleshooting: 2 years (Preferred)
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