Philippines Job Openings
Doxa7 Solutions, Inc.
Vendor Support & Integration Specialist (troubleshooting, product and process documentation)
FULL TIME
September 1, 2024
Our client is looking for a Vendor Support and Integration Specialist who will be responsible for ensuring the successful enablement of products to third-party vendors.
SCHEDULE: 9:00 AM – 6:00 PM Eastern Daylight Time (9:00 PM – 6:00 AM Philippine Standard Time), follows Philippine holidays
POSITION TYPE: Full Time
WORK ARRANGEMENT: Remote
ESSENTIAL FUNCTIONS:
- Support requests from internal and external customers for data, troubleshooting, and general support
- Support inventory management, including projections of inventory needed and ensuring inventory is exhausted
- Monitor and respond to data alerts for integration and/or product disruptions
- Create and maintain business and technical documentation for products and processes
- A Bachelor’s degree in the related field is preferred
- Experience in troubleshooting
- Experience in managing a ticket queue and working within SLAs
- Experience in product and process documentation
- Experience in inventory management
- Knowledge of digital media
- Experience working with Jira is an advantage
- Strong written and verbal communication skills
- Ability to speak to users of different levels of knowledge and understanding
- Strong computer aptitude, which includes expertise with Microsoft 365 applications
- Analytical skills with particular attention to detail
- Ability to function in an autonomous environment—independent worker, self-directed
- Attractive compensation
- Assured allowances
- Leave credits
- Overtime Pay
- Night differential benefits
- Comprehensive health and life insurance upon hiring, covering one free dependent
- Special anniversary incentives
- 13th-month salary bonus
- We provide the necessary equipment!
- Work Schedule: Night Shift
- Full Time
- Permanent WFH set-up
Schedule:
- 8 hour shift
- Vendor Support & Integration Specialist: 2 years (Preferred)
- troubleshooting: 2 years (Preferred)
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