Philippines Job Openings
Intelligent Sales Philippines
Workforce Management Forecaster (IT-BPO/Ecommerce)
FULL TIME
September 20, 2024
- Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies.
- Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
- Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
- Produces call volume forecasts on a daily, weekly, monthly, and annual basis for multi-site operation.
- Working knowledge of WFM tools like IEX and Verint is a must.
- Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
- Ability to generate forecasts for businesses with no historical data using forecasting insights gained through industry expertise and existing use cases.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Ability to perform forecasting in a contact Centre environment and schedule to those needs is a must.
- Clear communication skills to manage client and stakeholder conversations.
- Graduate in Mathematics, Science, Statistics, or related field.
- Team player as well as a skilled individual contributor.
- Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
- Proficient in MS Office tools such as Word, Power Point, and Outlook.
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends
- 13th month salary
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
- Work Force Management: 5 years (Required)
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