Philippines Job Openings
Intelligent Sales Philippines
Workforce Management Forecaster (IT-BPO/Ecommerce)
FULL TIME
September 20, 2024
- Creates and manages new short-term and long-term forecasts based on historical information on volume, trends, levels and seasonality and utilizing various forecasting methodologies.
- Perform continual analysis of current performance (noting recent historical trends) and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation.
- Maintain constant communication with Operations teams to coordinate needed staffing adjustments based on current and forecasted results.
- Produces call volume forecasts on a daily, weekly, monthly, and annual basis for multi-site operation.
- Working knowledge of WFM tools like IEX and Verint is a must.
- Advanced Excel knowledge is compulsory; Advanced tools like Python, R etc. will be an asset.
- Ability to generate forecasts for businesses with no historical data using forecasting insights gained through industry expertise and existing use cases.
- Complete understanding of overall operational activities including phone, email, chat, community, and social media support.
- Ability to perform forecasting in a contact Centre environment and schedule to those needs is a must.
- Clear communication skills to manage client and stakeholder conversations.
- Graduate in Mathematics, Science, Statistics, or related field.
- Team player as well as a skilled individual contributor.
- Excellent knowledge of Excel. Knowledge of VBA and Macros would be an added advantage.
- Proficient in MS Office tools such as Word, Power Point, and Outlook.
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekends
- 13th month salary
- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Required)
- Work Force Management: 5 years (Required)
New Job Alerts
Arch Global Services (Philippines) Inc.
2024-7337_Systems Engineer Level III (Platform Engineering - Common Platform)
Quezon City
FULL TIME
September 23, 2024
View Job DescriptionFirst Reliance Checkers and Surveyors Corporation
Sr. Project Engineer | Bulacan
Bulacan
FULL TIME
September 23, 2024
View Job DescriptionSTEPBeyd Strategic Global Solutions
Sales Engineer - Steam PU - Heating Domain
Manila
FULL TIME
September 23, 2024
View Job DescriptionBSA Solutions Inc.
Mid-Level PHP/Laravel Developer (For Cebu City - Onsite Set-up)
FULL TIME
September 23, 2024
View Job DescriptionMetHealth Philippines
Allied Healthcare Professional | Pure Non-Voice
Iloilo
FULL TIME
September 23, 2024
View Job DescriptionGetz Healthcare (Philippines)
Quality Management Officer (Cebu-based)
FULL TIME
September 23, 2024
View Job DescriptionLooking for similar job?
Smiles On Demand by Vervent Philippines
Workforce Real Time Analyst
Dumaguete
FULL TIME
September 6, 2024
View Job DescriptionHoliday Factory Package Tour Operator Inc.
Workforce Data Analyst - with incentives
FULL TIME
September 13, 2024
View Job DescriptionSee What’s New: Intelligent Sales Philippines Job Opportunities
Intelligent Sales Philippines
Scheduler (IT-BPO/Ecommerce)
FULL TIME
September 20, 2024
View Job DescriptionIntelligent Sales Philippines
Resource Planner (IT-BPO/Ecommerce)
FULL TIME
September 20, 2024
View Job DescriptionIntelligent Sales Philippines
Business Development Executive
FULL TIME
September 20, 2024
View Job DescriptionIntelligent Sales Philippines
Real Time Analyst (IT-BPO/Ecommerce)
FULL TIME
September 20, 2024
View Job DescriptionIntelligent Sales Philippines
Real Time Analyst Supervisor (IT-BPO/Ecommerce)
FULL TIME
September 20, 2024
View Job DescriptionNew Job Alerts
Arch Global Services (Philippines) Inc.
2024-7337_Systems Engineer Level III (Platform Engineering - Common Platform)
Quezon City
FULL TIME
September 23, 2024
View Job DescriptionFirst Reliance Checkers and Surveyors Corporation
Sr. Project Engineer | Bulacan
Bulacan
FULL TIME
September 23, 2024
View Job DescriptionSTEPBeyd Strategic Global Solutions
Sales Engineer - Steam PU - Heating Domain
Manila
FULL TIME
September 23, 2024
View Job DescriptionBSA Solutions Inc.
Mid-Level PHP/Laravel Developer (For Cebu City - Onsite Set-up)
FULL TIME
September 23, 2024
View Job DescriptionMetHealth Philippines
Allied Healthcare Professional | Pure Non-Voice
Iloilo
FULL TIME
September 23, 2024
View Job DescriptionGetz Healthcare (Philippines)
Quality Management Officer (Cebu-based)
FULL TIME
September 23, 2024
View Job Description