Customer Support Specialist with German

• Bachelor’s degree;

• Fluency in English and German (at least B2 level);

• Customer support or invoicing experience;

• Problem solving skills and customer-oriented approach;

• Team-worker attitude and proactivity;

• Analytical skills;

• Management of contracts / prices / commercial conditions:
  • Correct and timely setting of manual prices and commercial conditions based on contracts and information from the Key Account Manager;
  • Verification of contracts, price accuracy and commercial conditions;
  • Creation of customers and suppliers accounts;
  • Ensure correct execution of the contract.

• Invoicing:
  • Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams;
  • Calculation and validation of invoices at the expected deadlines (billing calendar);
  • Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet;
  • Issuing corrective documents and resolution of anomalies;
  • Dealing with value complaints received from customers and service providers;
  • Compliance with financial transaction rules;
  • Issuing reports requested by partners, customers, service providers, managers, according to the data agreed in the operational calendars or ad hoc requests.

• Flexible work schedule and home-office options
• A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
• Private medical subscription;
• Life insurance;
• Lunch vouchers and discounts;
• Deduction of vacation costs.

• We have a phone call to get to know each other;
• We hold assessments to see your language skills and competencies;
• We meet in a face to face (or online, depending the context) interview, with a recruiter and the hiring manager.