South Africa Job Openings

Sanlam

Client Service Representative: NoW: SLS: SRS: Bellville

Bellville

FULL TIME

November 5, 2024

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

What will you do?

Process transactions accurately and efficiently to ensure client satisfaction.
Resolve and/or refer complaints to the relevant person/department – both from Pathologists, Nurses and Doctors on Wheels service providers and sales offices.
Follow up on requests forwarded to service providers ensuring that appointments are made and kept.
Update client information on a regular basis.
Keep records updated daily with the feedback received from service providers.
Link medical and other documentation to new business applications.
Payments of medical examinations/accounts.
Reconciliation of medical expense accounts (electronic & manual).
Processing of documentation and letters.
Open to be trained in other areas of the business.
Ad-hoc tasks.

The environment necessitates overtime in peak periods. The amount of overtime hours depends on the business need in terms of the volumes received.

What will make you successful in this role?

Qualification

Grade 12
Mathematics and/or Accounting as subject will be an advantage.
Relevant tertiary qualification will be an advantage.

Experience:

At least 1 - 2 years’ relevant experience in the Life Insurance industry within the New Business division.
At least 1-year experience in a target and production driven environment.
Experience in complaints handling.
Exposure to reconciliation of accounts as well as payment of service providers.

Knowledge:

Knowledge of Life Assurance and/or Financial Services industry.

Competencies:

Communicates effectively (verbal & written)
Telephony skills
Administration orientation
Decision quality
Information gathering
Cultivates innovation
Concern for accuracy
Plans and aligns
Customer focus
Collaborates
Team success
Drives results
Being resilient
Computer skills (able to type >28 words per minute)

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as Mi Way and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 8 November 2024

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.

New Job Alerts

KFML Holdings

Optometrist

November 19, 2024

View Job Description

Home Concept Furniture

Dealer - Agent for Kitchen Cupboard Solutions

Bloemfontein

FULL TIME

November 19, 2024

View Job Description

KFML Holdings

Practice Manager

November 19, 2024

View Job Description

Takealot Group

DC Champion

Johannesburg

November 19, 2024

View Job Description

TMF Group

Fund Services, Client Administrator

Cape Town

FULL TIME

October 9, 2024

View Job Description

Sanlam

Client Service Consultant

Johannesburg

FULL TIME

October 10, 2024

View Job Description

Aon Corporation

Client Manager - AGCN

Johannesburg

FULL TIME

October 14, 2024

View Job Description

CALL CENTRE TEAM LEADER

Bellville

FULL TIME

Cape Town

FULL TIME

November 19, 2024

View Job Description